IAM Administrator-Level 2

Job Description

Cintas is seeking an IAM Administrator-Level 2 that is responsible for the administration and operational support for enterprise IAM (Identity and Access Management) services. This role handles complex access requests, escalation support, access governance activities, privileged access administration, audit support, operational reporting, and process improvements. The position also mentors Level 1 administrators and partners with IAM engineering, application, security, and infrastructure teams.

Key Responsibilities include but are not limited to:

• Administer and support enterprise Identity and Access Management (IAM) services, including identity lifecycle management, access provisioning, and role-based access controls.
• Support access governance, compliance, audit activities, and security controls to ensure appropriate access and regulatory adherence.
• Troubleshoot and resolve complex access issues, serving as an escalation point for IAM-related incidents and requests.
• Manage privileged access processes and help identify and mitigate access-related risks.
• Drive continuous improvement through process optimization, automation, documentation, and mentorship of junior partners.
• May support with occasional after-hours on call, change windows, incident response participation, or project implementation activities.

Skills/Qualifications

Required Qualifications
•    H.S. Diploma/GED required; bachelor's degree preferred
•    3-6 years of experience in IAM administration, systems administration, cybersecurity operations, or access governance.
•    Experience with Active Directory, Microsoft Entra ID, access groups, user lifecycle management, and ticket-based fulfillment.
•    Working knowledge of IAM operations, provisioning/deprovisioning, RBAC, and audit support.
•    Strong troubleshooting, analytical, documentation, and communication skills.
•    Ability to manage multiple priorities while maintaining accuracy and control discipline.

Preferred Qualifications
•    Experience with IAM/IGA tools such as Saviynt, SailPoint, Fortra, Omada, or similar platforms.
•    Experience with PAM technologies such as CyberArk, Delinea, or equivalent tools.
•    PowerShell, SQL, reporting, or workflow automation experience.
•    SAP security, GRC, or ERP access administration exposure.
•    Security+, Microsoft SC-300, or related IAM/security certification.