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Services for the Underserved

Offers services to underserved New Yorkers

Peer Specialist

Case Management & AdvocacyPosted on Nov 5
Full-timeBrooklyn, NY, USA$21.63 - $24.03 /hrIn-person

About the Job

Requirements

  • Certification or provisional certification as a Certified Peer Specialist through the Office of Addiction Services and Supports and/or the Office of Mental Health, or Certified Recovery Peer Advocate certification.
  • Active participation in self-help activities, peer support or peer advocacy programs, participant-run organizations, or similar experiences or programs.
  • Lived experience with the mental health and/or substance use treatment system and willingness to share personal experience appropriately and respectfully.
  • Understanding of the community in which the team is based and awareness of available community resources.
  • Experience working with families and youth or children.
  • Positive and productive progress toward one's own recovery.
  • Ability to communicate and work effectively with participants, demonstrate empathy, and relate to participants.
  • Ability and willingness to disclose a recovery story, where appropriate, for empowerment purposes.
  • Good judgment and ability to understand boundaries when working with participants.
  • Understanding of community diversity and needs.
  • Ability to document and translate member needs using a trauma-informed and culturally competent lens.
  • Ability to use critical thinking, problem-solving, and de-escalation skills to create and maintain an environment that promotes recovery.
  • Ability to use computer programs, specifically Microsoft Word and Microsoft Excel.
  • A minimum of a high school diploma or equivalent or higher is required.

Responsibilities

  • Create a sense of community through the mutual sharing of lived experiences and maintain professional boundaries when working with participants.
  • Maintain a caseload and supervise peer specialists as assigned.
  • Facilitate engagement with teams by building connections with participants and families.
  • Undertake outreach activities to promote community awareness of S:US services.
  • Encourage help-seeking and serve as a bridge between team members and participants when they experience ambivalence about treatment or other services.
  • Develop meaningful relationships with individuals and families through empathy, listening, and collaboration.
  • Use and discuss multiple frameworks for understanding life experiences with participants and the S:US team, using language to support listening and complex stories of recovery and resilience.
  • Advocate for and facilitate access to needed health care services, addressing barriers such as missed appointments, transportation, fear, stigma, and communication with professional staff.
  • Advocate with and for program participants in the larger community and on the team.
  • Facilitate individual and group educational, recovery, wellness, and skill-building opportunities, including wellness self-management, Wellness Recovery Action Planning, peer support, harm reduction, and social or leisure activities.
  • Collaborate with participants to clarify personal visions and develop wellness toolkits.
  • Support participants in strengthening self-awareness, building life skills, and connecting to resources and community outside the S:US team.
  • Work within the team to build an environment based on human potential for growth and an understanding of human diversity.
  • Accompany individuals to appointments and community or leisure activities.
  • Provide reassurance and support to individuals in distress or crisis.
  • Employ non-clinical crisis support, especially after periods of hospitalization or incarceration.
  • Assist individuals with putting wellness, crisis, or recovery plans into action.
  • Accompany, support, and advocate for individuals in emergency rooms or crisis units, or when preparing for detoxification, residential, or other crisis-related services.
  • Provide short-term post-crisis support after discharge from an emergency room, crisis unit, crisis respite residence, or incarceration.
  • Maintain open and frequent communication with the team, including reporting safety and other concerns.
  • Complete timely and accurate documentation of participant interactions, services provided, critical information and events, collateral contacts, and referrals as required by program policies.
  • Participate in agency and staff team meetings, individualized and team supervision, coaching, and professional development activities.
  • Attend required training and maintain confidentiality.
  • Utilize shared personal experience to support skill development that guides individuals toward greater independence in the community.
  • Explore community spaces that promote integration, inclusion, and participation.
  • Support individuals in attending community activities and appointments when requested.
  • Assist individuals in connecting to long-term natural supports that enhance quality and security of life.
  • Foster continuous quality improvement by seeking information, implementing solutions, improving quality and efficiency, and managing change systematically.
  • Use interpersonal skills and appropriate language to help individuals feel comfortable and motivated, involving care managers or other team members when appropriate.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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