Agency Manager
About the job
- Knowledge of electricity, home automation, or energy-management solutions, ideally acquired in B2B or B2C distribution.
- A relevant commercial background and technical knowledge suited to the role.
- Listening skills, curiosity, rigor, and teamwork.
- Enjoyment of sales and the ability to build close, trusting relationships with customers and contacts.
- Develop the agency’s local sales by engaging and developing agency customers with suitable services and offers.
- Increase the agency’s appeal through regular sales events.
- Maintain strong relationships with supplier representatives.
- Analyze the operating account and implement commercial actions.
- Implement and lead management routines.
- Communicate agency and division performance to the team.
- Participate in recruiting agency employees.
- Encourage and develop employees’ skills.
- Build strong local relationships with customers and provide them with personalized, high-quality responses.
- Support and enable employees in negotiating and defending prices.
- Direct customers to the most appropriate channel for their needs and working practices.
- Work with the sales team to actively grow the customer base.
- Ensure the safety of people and property while maintaining equipment and buildings.
- Handle or oversee the handling of customer disputes.
- Provide a welcoming reception, advice, and personalized follow-up to strengthen customer relationships.
- Keep the agency attractive through dynamic, appropriate merchandising.
- Offer relevant solutions and services that create added value.
- Promote connected offers and the e-commerce site to increase customer digital adoption.
- Promote and actively participate in sales events.
- Manage customer disputes and after-sales service.
About the company
Rexel USA is a large electrical distributor in the United States, part of the Rexel Group. It serves millions of electrical customers by providing access to energy, communications and supply-chain brands, along with expertise, resources and hands-on programs to help customers grow. It sells and distributes electrical products and offers services such as design input, lighting upgrades, alternative energy solutions, and supply-chain optimization, backed by productivity tools. Its goal is to help customers thrive by expanding brands and services, improving energy solutions, and delivering value to customers and shareholders.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2006
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Simplify's Take
What believers are saying
- H1 2026 sales rose 5.1%, with North American data centers driving sequential acceleration.
- Rexel completed three 2026 North American acquisitions, expanding automation and advanced services.
- Management lifted 2026 guidance to roughly 6.2% EBITA margin and strong cash conversion.
What critics are saying
- Rexel cut about 600 FTEs in 2025, signaling margin pressure and integration strain.
- A €124 million French antitrust fine hit 2025 cash flow and governance credibility.
- Graybar and Sonepar can outbid Rexel for acquisitions, squeezing growth and lowering returns.
What makes Rexel USA unique
- Rexel USA pairs local banners like Schwing with national scale and supplier leverage.
- 2026 DEE Electronics adds OEM assembly, kitting, and supply-chain expertise for critical infrastructure.
- Revere's Rockwell automation franchise deepens Midwest industrial automation coverage across Illinois and Wisconsin.
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Benefits
- Parental Leave
- Wellness Program
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Tuition Reimbursement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Commuter Benefits