Full-Time

Customer Success Manager

German-Speaking

Posted on 5/14/2024

PandaDoc

PandaDoc

501-1,000 employees

Document automation and e-signature solutions


Mid

Remote in USA

Required Skills
Agile
Sales
Customer Service
Requirements
  • Business fluency in German and English
  • 3-5 years experience in Customer Success, Customer service, or similar role with SaaS products
  • Highly organized with the ability to juggle multiple priorities
  • Powerful communicator with proficiency in conveying ideas clearly
  • Critical thinking and analytical skills
  • Active listener with the ability to understand customer concerns
  • Strategic thinking and ability to develop long-term plans
  • Accuracy and precision in delivering high-quality service
  • Growth mindset and openness to learning
  • Agile and adaptable to changing circumstances
  • Accountability and ownership of tasks
  • Empathy towards customers' concerns
  • Problem-solving skills
  • Initiative in addressing customer needs
Responsibilities
  • Maintain strong business relationships with customers
  • Assist customers with onboarding activities
  • Drive adoption and usage of PandaDoc
  • Identify at-risk customers and reduce churn
  • Review key account metrics with clients
  • Onboard and train additional account users
  • Partner with Account Management and Solution Engineers
  • Work with Customer Support, Sales, and Product teams
  • Address customer inquiries and conduct follow-up actions
  • Assist team members in answering questions

PandaDoc specializes in providing a document automation solution that enhances workflow efficiency with its user-friendly drag-and-drop editing, real-time approvals, and comprehensive CRM integrations. The integral use of legally binding e-signatures not only fortifies security but also ensures compliance, making it a distinctive workplace that prioritizes improving document handling processes within various industries. This focus on secure and efficient document workflow solutions positions PandaDoc as a leader in its field, offering employees a chance to work with cutting-edge technology in a highly dynamic environment.

Company Stage

Series C

Total Funding

$111.1M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-8%

2 year growth

3%
INACTIVE