Global Partner Operations Manager

Global Partner Operations Manager

Toronto, ON, Canada

Who is Litmus 

Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabling the next wave of digital transformation for the biggest and most innovative companies in the World – making Industrial IoT, Industry 4.0 and Edge Computing a reality. We just completed our Series B financing round, and we are looking to expand our team.

Why join the Litmus team 

You want to be a part of something great 

We pride ourselves on building the most talented and experienced team in the industry who knows how to win. We work hard and the results speak for themselves. We’re trusted by industry leaders like Google, Dell, Intel, Mitsubishi, Hewlett-Packard Enterprise and others as we partner to help Fortune 500 companies digitally transform. 

You want to define and shape the future

At Litmus you’ll have the opportunity to support and influence the next wave of the industrial revolution by democratizing industrial data. We’re leading the industry in edge computing to feed artificial intelligence, machine learning and other applications that rapidly change the way manufactures operate

You want to build and shape your career 

Join a growth-stage Silicon Valley company to build and define your career path in an environment that allows you to progress rapidly. Bring your unique experience, talent and expertise and add to it by collaborating with and learning from the brightest people in the industry.  

We are committed to hiring great people who are passionate about what they do and thrive on winning as a team. We welcome anyone and everyone who wishes to join the Litmus marketing team to apply and share their career experience, dreams and goals with us. 

Global Partner Operations Manager

Location: Remote/Flexible

Employment Type: Full-time

The Role

We are looking for a Global Partner Operations Manager to be the strategic backbone of our partner ecosystem, ensuring our partnerships operate smoothly, scale effectively, and deliver exceptional value to both Litmus and our partners. You'll work cross-functionally to optimize partner experiences, drive operational excellence, and enable our partner team to focus on what they do best—building relationships that matter.

Your B2B software experience combined with Industry 4.0 expertise will enable you to partner with Sales, Marketing, Product, Revenue Operations, and Customer Success to deliver results in the following areas: 

Cloud Marketplace & Portal Management

• Manage and optimize cloud portal listings across AWS, Azure, and Google Cloud marketplaces
• Create and execute private offers, custom pricing, and co-sell opportunities through cloud provider portals
• Optimize marketplace presence through listing optimization, competitive positioning, and performance analytics
• Coordinate with cloud provider teams to maximize visibility and conversion rates

Partner Relationship Management (PRM) & Analytics

• Own day-to-day management and optimization of our PRM platform and related tools
• Build and refine partner lifecycle management processes from prospect to renewal
• Implement automation tools and workflows to improve partner experience and team efficiency
• Develop and maintain comprehensive partner/customer mapping strategies and analytics dashboards
• Create data-driven insights on partner performance, pipeline health, and revenue attribution
• Implement advanced reporting and analytics to drive strategic partner decisions

Global Partner Capacity Planning & Enablement

• Execute against global partner sales and services capacity plans in alignment with partner sales leadership
• Lead Global Systems Integrator and Systems Integrator onboarding programs for both sales and technical teams
• Design and deliver comprehensive partner enablement programs, certifications, and training materials
• Create and manage sales plays, competitive battle cards, and go-to-market strategies with partners
• Establish partner office hours for ongoing technical and sales support

Revenue Operations & Deal Management

• Manage end-to-end revenue operations for partner-sourced and partner-influenced opportunities
• Own and optimize deal registration processes, conflict resolution, and partner attribution
• Develop and maintain Quarterly Business Review, Rhythm of the Business, planning efforts, and GTM plans working with partner sales managers
• Create and optimize partner success metrics, KPIs, and reporting dashboards
• Manage partner data integrity across CRM, partner portal, and other systems

Compliance & Documentation Management

• Oversee partner compliance programs including certifications, agreements, NDAs, SOWs, and purchase agreements
• Ensure all partners meet required certification standards and maintain compliance documentation
• Coordinate with Legal teams on contract negotiations and agreement management
• Maintain audit trails and compliance reporting for partner relationships

Partner Success & Health Monitoring

• Develop and maintain a comprehensive Partner Health Index with key performance indicators
• Conduct regular partner health assessments and implement improvement plans for at-risk relationships
• Drive partner success initiatives and expansion opportunities
• Develop partner segmentation strategies to optimize resources and maximize outcomes
• Create scalable communication cadences and touchpoint strategies

Qualifications 

• 7+ years of experience in partner operations, channel operations, or similar role with focus on enterprise partnerships
• Proven experience with cloud marketplace management (AWS Marketplace, Azure Marketplace, Google Cloud Marketplace)
• Hands-on experience with PRM platforms and partner analytics tools
• Strong background in revenue operations, deal registration processes, and partner-influenced revenue tracking
• Experience with GSI/SI partner programs, onboarding, and enablement at enterprise scale
•  Proficiency with CRM systems (Salesforce preferred), marketing automation, and partner management tools
• Knowledge and expertise in industrial AI, industrial IoT, industrial edge computing, and Industry 4.0 
• Strong cross-functional team collaboration as well as the ability to operate as an individual contributor  
• Advanced Excel/Google Sheets skills with experience in data analysis, reporting, and dashboard creation
• Experience with partner/customer mapping, data visualization, and analytics platforms
• Familiarity with QBR/ROB processes, sales methodologies, and GTM framework development
• Understanding of private offers, co-sell motions, and cloud provider partnership models