HR Systems & Process Analyst

Job Description

Partner with HR process owners and business stakeholders to improve HR services, simplify ways of working and maximise value from HR technology investments.

Act as the bridge between HR, IT, system providers and delivery partners, translating business needs into process improvements, system enhancements, reporting solutions and automation opportunities. Drive continuous improvement across HR operations through business analysis, data-driven insights and the effective adoption of technology-enabled solutions.

Support the development of a modern, efficient and scalable HR operating model by ensuring business requirements are clearly defined, solutions are aligned to operational needs and measurable business benefits are realised.

Key Responsibilities and accountabilities 

Process Improvement & Operational Excellence

• Partner with HR process owners to review, analyse and improve end-to-end HR processes across the employee lifecycle.
• Identify inefficiencies, manual activities, process risks and opportunities for standardisation, automation and digitalisation.
• Facilitate process reviews, workshops and stakeholder discussions to understand current challenges and define future-state ways of working.
• Challenge existing practices and support the implementation of more efficient, consistent and scalable HR processes.
• Measure and track process improvement outcomes, ensuring initiatives deliver measurable operational benefits.
• Promote continuous improvement and best practice across HR operations.

Business Analysis & Solution Design

• Elicit, analyse and document business requirements for HR process improvements, system enhancements and transformation initiatives.
• Translate business needs into functional, workflow, reporting and automation requirements.
• Define business data requirements, business rules and validation criteria to support process and system improvements.
• Develop process flows, user stories, impact assessments and supporting business analysis documentation.
• Support the evaluation of solution options and contribute to business cases where required.
• Act as the primary interface between HR stakeholders and technical delivery teams, ensuring requirements are understood, prioritised and translated into effective solutions.

HR Systems Enhancement & Change

• Work closely with the HR Systems Manager to define and deliver HR system enhancements and continuous improvement initiatives.
• Support the design of system-based solutions that improve operational efficiency, user experience and data quality.
• Define business requirements for data migration and system enhancement activities.
• Support business validation and acceptance of migrated data and system changes.
• Coordinate and support user acceptance testing activities, ensuring delivered solutions meet agreed business requirements.
• Support implementation, change readiness and adoption activities associated with new processes, technologies and system capabilities.

Project & Change Support

• Provide business analysis expertise to HR projects, technology initiatives and transformation programmes.
• Assess operational impacts, dependencies, risks and implementation considerations associated with proposed changes.
• Contribute subject matter expertise to project teams, working closely with project managers, delivery teams and the PMO.
• Support stakeholder engagement, communications, training and adoption activities to maximise successful change outcomes.
• Contribute to the delivery of the HR technology and process improvement roadmap alongside HR, IT and business stakeholders

Reporting, Analytics & Insights

• Analyse workforce and operational data to identify trends, opportunities and areas for improvement.
• Define reporting and management information requirements that support informed decision-making across HR and the wider business.
• Support the development and enhancement of dashboards, metrics and self-service reporting capabilities.
• Use data and evidence to support business cases, improvement initiatives and operational decision-making.
• Monitor the effectiveness of process and system changes through agreed performance measures and business outcomes.
• Support the development and maturity of people analytics capability across the organisation.

Qualifications

• Degree-level qualification or equivalent experience in Business Analysis, Human Resources, Information Systems or a related discipline.
• Demonstrable experience in business analysis, process improvement, HR transformation or HR systems-related roles.
• Experience gathering, analysing and documenting business requirements and translating them into practical solutions.
• Strong understanding of process mapping, continuous improvement methodologies and change management principles.
• Experience supporting HR systems, HR technology projects or digital transformation initiatives.
• Ability to analyse data, identify trends and produce meaningful business insights.
• Experience supporting testing, implementation and adoption activities associated with system and process changes.
• Strong stakeholder management and facilitation skills with the ability to engage effectively at all levels of the organisation.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office applications and reporting tools, with experience of HR systems and workforce data environments desirable.

Additional Information

• Competitive base pay
• Company pension
• 33 days holiday
• Life assurance
• Healthcare Cash Plan (optional)

***Please note as part of the onboarding process all candidates will need to complete BPSS security clearance***

We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination.

We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.

If you experience difficulties or are unable to apply for a role on-line please contact us at [email protected] and one of the team will be in contact to help you.