Registration Coordinator

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

ESSENTIAL FUNCTIONS:

·         Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department

·         Follows policy and procedures outlined by management to ensure standardization of processes across all clinics

·         Conducts patient check-in, following policy and procedures

·         Properly tracks patients in EHR for next location and ensures patients are not missed

·         Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents

• • Verify and update patient demographics
  • Scan documents into Electronic Health Record
  • Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed

·         Ensures eligible patients have proper distress screening

·         Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets

·         Ensures canceled/no show and missed appointments are followed up and properly documented

·         Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.   

·         Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites

·         Runs and works daily reports, such as cancel/no show, missing employer, etc. 

·         Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests

·         Communicates to other staff members using Instant Messaging System

·         Scans documents into Electronic Health Record

·         Other duties as assigned

·         Ability to travel/float to other clinics for business needs

·         Maintain and ensure confidentiality of patient information

·         Adheres to all Tennessee Oncology policies and procedures

EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)

·         High school graduate or equivalent with GED

·         2 years of previous professional office experience and/or customer service experience preferred

·         Strong computer skills including Windows file management and MS Office, and e-mail experience

·         Good verbal, listening, and written communication skills

·         Ability to work productively and effectively in a fast-paced environment

·         Strong organizational skills and attention to detail

·         Excellent customer service skills

PHYSICAL REQUIREMENTS:

• Able to travel to clinics when necessary 

• Able to lift 25 pounds