Liability Claims Adjuster - Municipal Claims

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

The Liability Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving liability-related claims in accordance with company policies, client service standards, and regulatory requirements. Claims handled may include Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other casualty or commercial liability exposures depending on the assigned client program.
This role manages claims of increasing complexity based on level and works collaboratively with claimants, insureds, attorneys, clients, and internal stakeholders to ensure timely and effective claim resolution.

• Manages complex and high-exposure liability claims, including significant bodily injury and litigated claims
• Develops claim strategies and works closely with defense counsel and internal leadership on complex matters
• Serves as a technical resource and mentor to less experienced adjusters
• May assist with training, file reviews, and complex claim consultations
• Brings strong expertise in casualty, commercial liability, and claim resolution strategy

Claims Investigation & Evaluation
• Investigate liability claims to determine coverage, liability, and damages.
• Review accident reports, witness statements, medical documentation, and related claim materials.
• Conduct interviews with claimants, insureds, witnesses, and other involved parties.
• Analyze policy provisions and coverage details to determine claim applicability.

Claims Handling & Resolution
• Manage assigned claims from initial report through resolution.
• Establish and maintain appropriate claim reserves based on claim exposure.
• Evaluate damages including bodily injury, liability exposure, and property damage.
• Negotiate settlements with claimants, attorneys, and other involved parties.
• Coordinate with defense counsel and assist in litigation management when applicable.

Communication & Client Service
• Maintain regular communication with clients, insureds, claimants, and legal representatives.
• Provide updates regarding claim status, strategy, and resolution progress.
• Deliver high-quality customer service while managing sensitive claim situations.

Documentation & Compliance
• Maintain accurate and detailed claim documentation within the claims management system. 
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards. 
• Identify potential fraud indicators and escalate concerns when appropriate.

• 5-7+ years of liability or casualty claims handling experience
• Demonstrated experience managing complex, litigated, and high-severity claims
• Claims adjusting licenses as required by jurisdiction.
• Experience handling liability, casualty, or bodily injury claims preferred.
• Strong investigative, analytical, and negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple claims while maintaining quality and service standards.

Preferred Qualifications
• Experience managing bodily injury claims and attorney-represented files. 
• Knowledge of commercial liability and casualty claim exposures. 
• Industry designations such as AIC, CPCU, or equivalent.