CSN Collision

Car collision repair network in Canada

Auto Body Appraiser

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeCalgary, AB, CanadaNo salary listedIn-person

About the Job

Requirements

At least 3 to 5 years of experience working as a collision estimator.
At least 3 years of experience using Mitchell Connect and Audatex at a proficiency level.
A valid Class 5 driver's license.
The ability to use Mitchell Connect and Audatex estimating software.
Strong planning and organizational skills, with the ability to meet multiple deadlines simultaneously.
Tactful, clear, and empathetic verbal and written communication in English.
The ability to manage relationships collaboratively with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions.
A critical-thinking approach to problem solving and forward thinking.
The ability to consider problems from new perspectives, build on others' proposed solutions, and adapt to relevant ideas and initiatives.
The ability to work independently in a fast-paced environment without close supervision.
The ability to follow up with customers during and after service, keep clients informed of progress and changes, provide service during critical periods, and prioritize customer issues.
The ability to identify negotiating points, engage in negotiation, listen to differing points of view, and promote mutual understanding.
Attention to detail and accuracy in all work and communication.
An empathetic personality and the confidence to take control of a claim and provide confidence to the customer.
The ability to prioritize effectively as priorities change.
The ability to build relationships with customers, vendors, and insurers.
The ability to frame discussions positively, resolve conflicts, and minimize tension.

Responsibilities

Set reasonable expectations for customers and educate them about the repair process.
Use estimating software to process estimates.
Locate insurer assignments and understand their requirements and terms, including loss of use, with prejudice, endorsement, betterment, and deductible.
Gather additional information required from the insured.
View vehicles with customers to identify accident-related damage and previous damage unrelated to the claim.
Photograph vehicle damage according to shop policies and insurer requirements, ensuring photos are high quality.
Determine whether a vehicle is drivable or non-drivable.
Determine whether a vehicle requires disassembly for an accurate estimate.
Write detailed estimates capturing all claim-related damage, and research repairs to ensure original equipment manufacturer standards and procedures are followed.
Control insurer costs by selecting repair-first options where possible and safe, sourcing parts according to guidelines and shop policies, and quoting subcontracted work.
Enter accurate, real-time dates in the estimating systems.
Select the correct rate profiles.
Communicate claim details and important updates, such as vehicle scheduling and delays, to insurers and customers.
Select appropriate repair parts and confirm the vehicle's model and trim level, part price, and availability.
Schedule subcontracted work.
Add all parts, subcontractor, rental, and towing invoices to the file according to insurer guidelines and the management system for tracking.
Keep estimates accurate throughout repairs, accounting for supplements, part-price changes, and additional communications with insurers.
Upload claims and monitor them for approval.
Send final supplements and bills to insurers for approval, aiming for 48 hours after delivery where possible.
Record final authorization in the management system and ensure final amounts match for proper file closure.
Perform quality control to ensure the final product is ready for customer delivery.
Deliver vehicles to customers and explain repairs where required.
Inspect vehicles throughout repairs to ensure work meets client, insurer, and original equipment manufacturer standards.

Desired Qualifications

Knowledge of current insurance direct repair program practices and guidelines.
I-CAR training.

Auto Body Appraiser

CSN Collision · Calgary, Canada · Full-time · Posted 2024-05-06

Workplace: on_site

Department: CSN Lou's Auto Body

Description

About CSN Lou's:

Since 1969 CSN Lou’s has been a staple in the Calgary community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it’s one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.

Summary

The role of the Appraiser is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and prove clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives of the role

Set reasonable expectations for the customer, and educate them on the repair process
Have thorough understanding of estimating software, required to process estimates.
Locating assignments from insurer and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.
Gather additional information that may be required from the insured.
View vehicle with customer to highlight accident related damage, and previous damage non claim related.
Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
Determine if a vehicle is drivable or non-drivable
Determine is a vehicle requires disassembly for an accurate estimate.
Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
Ensure correct rate profiles are being selected.
Communication – ensure the claim and important details are communicated to the insurer and customer. For example when a vehicle is scheduled, or any delays.
Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
Schedule sublets.
Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.
Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
Upload and monitor claims for approval.
Send final supplement/final bills to insurer for approval Goal 48 hours post-delivery where possible.
Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.
Quality Control, ensure final product is ready for delivery to customer.
Deliver vehicle to customer, explain repair where required.
Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

Requirements

Qualifications, Experience and other requirements:

Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.
At least 3 to 5 years of experience working as a Collision Estimator.
At least 3 years’ experience with Mitchell Connect and Audatex at a proficiency level.*
Valid Class 5 Driver's License.
Knowledgeable and be up to date in various Insurance DRP practices/guidelines is an asset.
I-CAR training would be an asset.

Personal Attributes:

Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clients up-to-date on the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them accordingly.
Negotiation skills: Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding.
Detail-oriented and accurate in all work and communication.
Empathetic personality and confidence to the customer, to take control of the claim.
Set reasonable expectations for the customer, and educate them on the repair process
Ability to prioritize and be effective with changing priorities.
Be professionally dressed and be a great CSN ambassador.
Build relationships with, customers, vendors, and insurers
Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension

Benefits

Full benefits package, which includes Dental, extended health and more
Schedule: 7:30 AM - 5:00 PM, Monday to Friday

Schedule:

8-hour shift, Monday to Friday

Career Path: As CSN Lou's continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Apply

Apply at CSN Collision

About the Company

CSN Collision

Car collision repair network in Canada

CSN Collision repairs vehicles across Canada, handling more than 200,000 vehicles a year through a network of over 200 collision centres. Vehicles are fixed at CSN centres by trained technicians using standardized repair methods to restore structure, paint, and finish so the car returns to a like‑new state. The company differentiates itself with its large national footprint and consistent, scalable high‑volume repair processes. Its goal is to lead the Canadian collision‑repair market by delivering reliable, high‑quality repairs that restore customers’ confidence on the road.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Canada
Founded: 2002

Recently Posted Jobs

Explore more opportunities at CSN Collision

See more jobs