Key Account Manager
About the job
- A degree in business administration or a comparable qualification is required.
- Experience in key account management or project management is required, ideally with clients in e-commerce, retail, fast-moving consumer goods, consulting, or complex service sales.
- Experience independently managing campaigns, customer relationship management and marketing initiatives, and cross-functional projects is required.
- Strong numerical and key performance indicator affinity, together with an analytical and structured working approach, is required.
- A customer-oriented approach and strong communication skills are required.
- Willingness to travel occasionally, primarily within Austria and Germany, is required.
- Fluency in written and spoken German and English is required.
- Support and advise a PAYBACK partner in daily business and ensure smooth collaboration to maintain and grow the existing business relationship.
- Act as the central interface for the partner and coordinate relevant internal stakeholders, including Information Technology, Marketing, Operations, and Customer Insights.
- Manage the operational execution of technically focused campaigns and projects from alignment and implementation through reporting.
- Identify operational optimization opportunities based on data and derive concrete improvement measures.
- Prepare regular reports, analyses, and performance evaluations.
- Track budgets, update forecasts, and ensure accurate billing of implemented measures.
- Experience with clients in e-commerce, retail, fast-moving consumer goods, consulting, or complex service sales is preferred.
About the company
PAYBACK operates Europe’s leading loyalty and data ecosystem. It runs a digital platform where shoppers earn points for purchases with a network of partner brands, using a mobile app and loyalty card to track activity and deliver rewards. How it works: Customers link purchases to their PAYBACK account, accumulating points that can be redeemed for rewards or discounts. The system uses purchase data to personalize offers and recommendations while providing partners with insights about consumer behavior. How it stands out: PAYBACK combines loyalty services with a large-scale data-driven platform across many European markets, offering a broad partner network and customer-centric promotions that are tailored through data insights. Goal: To deepen shopper engagement and partner value by turning shopping activity into rewards and actionable consumer insights, creating a scalable loop that benefits both sides.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Gurugram, India
Founded
2000
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Simplify's Take
What believers are saying
- BharatPe launched Zillion Rewards on March 19, 2026, tying loyalty to UPI transactions.
- The Zillion app updated April 10, 2026, showing active product maintenance and feature work.
- PAYBACK Products launched September 23, 2026, moving loyalty toward commerce and higher frequency engagement.
What critics are saying
- BharatPe's Ashneer Grover fight consumed years, including SIAC and Delhi High Court battles.
- Zillion's rebrand risks consumer confusion, since PAYBACK, Zillion, and ICICI loyalty overlap.
- If redemption economics worsen, merchants like Apollo and PayU will subsidize fewer points.
What makes PAYBACK unique
- PAYBACK, now Zillion, spans multi-brand loyalty across BharatPe merchants and PayU networks.
- BharatPe acquired 100% of Payback India, integrating rewards directly into UPI spending.
- Zillion app still redeems points across Apollo Pharmacy, HPCL, BookMyShow, and others.
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Benefits
Flexible Work Hours
Hybrid Work Options
Sabbatical Leave
Meal Benefits
Gym Membership
Commuter Benefits
Paid Vacation
Professional Development Budget
Training Programs
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%PAYBACK has been awarded “Product of the Year” 2013 in the Reward Points/Loyalty Programs category, based on 18,000 consumer interviews, across 23 cities in India.
India, May 31, 2022: PAYBACK India, a BharatPe company and the country’s largest multi-brand loyalty program, today announced a strategic alliance with Apollo Pharmacy, India’s largest pharmacy.
Payback India, a BharatPe company has announced the launch of a pay feature on its mobile app.