KION Group

Forklift, warehouse equipment and software solutions

Order Management Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timePohořelice, Czechia

About the Job

Requirements

Five years of experience in customer service.
Solid user experience with SAP and Microsoft Office.
Basic understanding of export procedures.
Fluent in English.
Good communication skills and a team-oriented approach.
A proactive, can-do approach to work.
Ability to work independently, with an open-minded and positive attitude.
Flexibility.

Responsibilities

Handle customer queries related to orders and inquiries promptly.
Serve as a competent and reliable contact for sales-related customer requests and complaints, coordinating with the relevant specialists.
Communicate across the company to clarify customer queries or secure material demands.
Follow up on the day-to-day order flow.
Issue invoices, credit notes, and customer reports.
Handle return orders.
Prepare export documents and coordinate export procedures with customs or a customs agent.

Desired Qualifications

German language skills are an advantage.

Looking for an Order Management Specialist.

We offer:

Place of work is:Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice

-Reporting to: Order Management department manager

-Small team of 12 colleagues

-3-month probation term, 40 hours a week

-Flexible working hours

-25 days holidays

-Holiday / Christmas bonus

-Life pension contribution from the company

-Cafeteria

-Meal vouchers

Tasks and Qualifications:

Qualifications

-5- year experience in customer service
-Solid user experience based on SAP, MS-Office
-Basic understanding of export procedures
-Fluent in English, German is an advantage
-Good communication skills, team player
-Proactive way of working / “can do” approach
-Independent, open minded, positive mind spirit personality
-Flexibility

Tasks

-Fast handling of customers’ queries related to their orders or inquiries
-Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas
-Communication across the company structure to clarify customers’ queriesor secure material demands
-Day-to-day order flow follow up
-Issuing invoices / credit notes / customer reports
-Return orders handling
-Preparation of export documents and coordination export procedures withcustoms or customs agent

About the Company

KION Group

Forklift, warehouse equipment and software solutions

KION Group provides forklifts, warehouse equipment, and integrated automation, along with software to optimize supply chains. It sells and leases industrial trucks, offers automated storage/retrieval and warehouse management software, and provides financing and digital transformation services through KION Digital. Its strength comes from a broad brand portfolio (Linde MH, STILL, Dematic, Baoli, Fenwick, OM, Voltas) delivering end-to-end intralogistics across hardware, software, automation, and services for real-time, secure operations. The goal is to help customers improve efficiency, accuracy, and visibility in their supply chains by tightly integrating material handling with digital tools and services.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Wiesbaden, Germany
Founded: 2006

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