Universal Banker 1

Description

Basic Qualifications:

Universal Banker I: Transaction

Education/Training:

A high school diploma or equivalent; college education in related field preferred but not required.

Experience: One or more years’ experience in a professional customer service/cash handling and/or financial services environment.

Universal Banker II: Transaction and Deposit

Education/Training:

Completion of The Dime Bank’s Universal Banker I curriculum with passing test scores and demonstrated proficiency/mentoring. Also, an Associate degree in related field is preferred.

Experience: Two years’ experience in a professional customer service/cash handling and/or financial services environment.

Universal Banker III: Transaction, Deposit and Loans

Education/Training:

Completion of The Dime Bank’s Universal Banker II curriculum with passing test scores and demonstrated proficiency/mentoring. Also, a Bachelor’s degree in related field is preferred.

Experience: More than three years’ experience in a professional customer service/cash handling and/or financial services environment.

Skills/Key Competencies (UB I, UB II, UB III):

Competencies: The Dime Bank’s Universal Banker (UB) program contains 3 competencies: Transaction, Deposit products and Loan products. Your Universal Banker responsibilities will build as competencies are learned, honed and demonstrated. Our UB program includes the ability to identify customer needs using the consultative approach to provide bank products and services that align with the Bank’s Strategic Goals and Initiatives; understand the financial services industry and the importance of remaining current with new developments, procedures and regulations; thrive in an individual capacity while participating effectively in a team environment; be able to adapt and change as needed; be results driven, decisive, resilient and perseverant; communicate by being adaptable, approachable and influential; use time management skills to set priorities; and be computer proficient with new equipment and technology.

Skills: Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; working knowledge of account maintenance; proficient knowledge of bank retail products and services, along with the operating policies and procedures that impact these products. Processing loan requests and loan maintenance; to understand lending policy and have knowledge of all loan types. Learn and demonstrate understanding of Home Equity loans; visual and auditory skills.

General Responsibilities:

The Universal Banker is a multi-layer position that is responsible for providing prompt, courteous service to customers and prospective customers by providing value-added insight during teller transactions, new deposit account opening, consumer loan processes and other financial service interactions. A UB maintains frequent customer contact and through the consultative approach strives to retain customers, deepen relationships and generate new business. The Universal Banker supports a team environment between branches and partners within specialty departments to enhance the customer experience and differentiate The Dime Bank in our markets.

Essential Requirements/Accountabilities (UB Level I, II and III):

1. Take ownership and manage the training and mentorship requirement through completion for your level of the Universal Banker Curriculum/Development Program. Before proceeding to the next level of UB responsibilities, you must pass the required 30, 60- and 90-day reviews as well as pass the final proficiency test and demonstrate working knowledge/success using these competencies.
2. Adhere to all curriculum learned within your UB competency level relative to associated procedures, policies, regulations and compliance.
3. Learn and demonstrate proficiency with skills in system platforms necessary to fulfill customer needs within your UB competency level;
4. Hone your proficiency using the consultative approach to enhance the customer experience by sharing the benefits and features of all applicable Dime Bank products and services with current and prospective customers within your UB competency level. Make timely referrals and introductions to team members for more complex needs and/or products.
5. Acts as a resource and mentor to less experienced Universal Bankers.
6. Upon manager recommendation and customarily as required with the Universal Banker III duties, register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties of a Mortgage Loan Originator (MLO) as needed to originate loans secured by a first mortgage.
7. Perform other operational duties as delegated by Branch Manager.
8. Take needed course work and execute the duties of a Notary Public as approved and required.
9. Promote a good image of the bank in the community by volunteering for civic and community activities as an individual and as part of a team.
10. Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
11. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
12. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
13. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
14. Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties: Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Hours and Work Schedule

Hours per Week: Full-Time = 36-40. Part-Time = Less than 30.

Work Schedule: Monday through Saturday and will include rotating Friday Nights and Saturdays. Generally, a bi-weekly schedule is published and will vary based on branch schedule and needs. No assumption of permanence should be made even with repeated, on-going similarity.

Equipment/Machines

1. Telephone
2. Teller machine and printer
3. Calculator
4. PC/Computer keyboard
5. Multipurpose (Printer/Scanner/Fax/Copier)
6. Coin machine
7. Currency counter
8. Combination lock
9. ATM
10. Cash dispenser(s)/recycler
11. Security equipment