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Mercier Consultancy Group

French Speaking Logistics & Delivery Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent French, spoken and written.
  • A valid EU passport is mandatory.
  • Proven experience or a strong interest in the Logistics and Supply Chain industry.
  • Proficiency in customer relationship management software and standard digital logistics tools.
  • Willingness to relocate to Sofia for the on-site position.

Responsibilities

  • Manage end-to-end delivery inquiries and resolve supply chain logistics discrepancies for French-speaking clients.
  • Coordinate between warehouse operations, carrier services, and end customers to ensure timely delivery schedules.
  • Monitor real-time shipment tracking, providing accurate updates and proactive solutions to logistics bottlenecks.
  • Maintain high service standards by addressing complex claims related to the logistics and supply chain process.
  • Collaborate with international stakeholders to improve delivery efficiency and operational excellence.
  • Update and maintain accurate database logs regarding regional shipping routes and delivery status reports.
  • Provide guidance on shipping policies, delivery timeframes, and transport regulations to support customer satisfaction.

About the Company

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