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EXL

Analyzes business data and runs outsourced operations

Vice President 2

Business OperationsConfirmed live in the last 24 hours
Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business, Commerce, Finance, or a related field is required.
  • A proven record of embedding AI and automation into operational workflows is required.

Responsibilities

  • Lead AI-enabled transformation in the Operations charter, integrating AI into P&C India insurance domain operations to drive measurable business outcomes.
  • Lead delivery for the assigned portfolio and ensure operational, financial, business, and transformation goals are consistently met.
  • Build a high-performance, inclusive, AI- and digitally fluent team.
  • Champion operating model simplification, cross-functional collaboration, and scalable governance.
  • Represent operations in executive forums with concise business health, risk, investment, and AI/transformation narratives.
  • Shape differentiated Insurance capabilities, including domain-specific AI solutions and proprietary delivery frameworks.
  • Own AI-enabled transformation within P&C Insurance Domain Operations India.
  • Embed automation and analytics into core workflows, and liaise across operations, digital, data, and client ecosystems to align AI in Operations initiatives with enterprise priorities.
  • Establish KPIs and structured outcome-based models to drive clear ROI and adoption.
  • Lead workforce reskilling, change management, and stakeholder buy-in for AI-augmented roles.
  • Lead end-to-end delivery across the allocated portfolio, ensuring SLA adherence, quality, risk governance, and client confidence.
  • Contribute to domain operations strategy for Insurance—Property & Casualty—execution, P&L performance, and margin expansion.
  • Partner with IMUs and client CXOs to convert delivery excellence into growth, expansion, advocacy, and long-term strategic partnerships.

Desired Qualifications

  • An MBA or equivalent postgraduate qualification is preferred.
  • Professional certifications in Property & Casualty Insurance, Operations Excellence, Program Management, Analytics, or Financial Management, such as CPCU, AINS, PMP, PRINCE2, Lean Six Sigma Black Belt, CFA, or FRM, are an advantage.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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