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North Point Technology

Recruits and retains defense mission engineers

Epic Analyst - MyChart

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeMiami, FL, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in information technology, computer science, healthcare administration, or a related field is required.
  • An active Epic MyChart certification is required.
  • At least three years of relevant Epic or healthcare application experience is required.
  • Experience configuring, supporting, or maintaining Epic MyChart is required.
  • Experience with application testing and workflow documentation is required.
  • Experience evaluating and resolving application service tickets is required.
  • Strong analytical and problem-solving skills are required.
  • Strong written and verbal communication skills are required.
  • The ability to collaborate effectively with technical teams, stakeholders, trainers, and end users is required.
  • The ability to maintain effective professional relationships is required.
  • The ability to lead, motivate, develop, and train others is required.
  • Proficiency with Microsoft Office and related business applications is required.
  • The ability to participate in an on-call rotation is required.

Responsibilities

  • Serve as a primary support contact for application users.
  • Identify, investigate, and resolve MyChart application issues.
  • Design, build, implement, maintain, and enhance the application.
  • Evaluate and resolve service tickets promptly.
  • Implement requested application changes.
  • Retrieve requested application and operational data.
  • Assist and support other Epic analysts as needed.
  • Support all phases of application testing.
  • Create and maintain workflow documentation.
  • Analyze how application changes affect clinical and operational workflows.
  • Validate system functionality before changes are moved into production.
  • Identify opportunities to improve application configuration, usability, and access.
  • Analyze new features and recommend appropriate system enhancements.
  • Collaborate with stakeholders, end users, and application team members.
  • Work with trainers to develop documentation and training strategies.
  • Communicate application changes and new features to affected teams.
  • Participate in project meetings and applicable committees.
  • Provide leadership with regular updates regarding projects and application issues.
  • Provide ongoing production support for MyChart.
  • Participate in on-call rotations.
  • Maintain regular communication with application and project team members.
  • Follow established security, privacy, operational, and documentation procedures.
  • Support system upgrades, implementations, and production launches.

Desired Qualifications

  • Hands-on Epic MyChart build experience is preferred.
  • Experience supporting MyChart in a live healthcare environment is preferred.
  • Experience with patient portal workflows and digital patient engagement is preferred.
  • Experience supporting Epic upgrades and new feature implementations is preferred.
  • Knowledge of clinical and operational healthcare workflows is preferred.
  • Experience working with application security, user access, and patient proxy access is preferred.
  • Experience supporting testing, production releases, and system launches is preferred.
  • Additional relevant Epic certifications are preferred.

About the Company

North Point Technology

Recruits and retains defense mission engineers

North Point Technology is a woman-owned small business based in Reston, Virginia, that supports the U.S. government’s defense missions by recruiting and retaining highly skilled technologists. It addresses the challenge of assembling and keeping top engineers for critical mission programs by offering competitive compensation and benefits, which helps attract and keep the best people. The company’s approach combines a lean, efficient business model with a culture of focused, mission-driven work to supply capable teams to federal programs. Unlike larger firms with high overhead, North Point Technology concentrates on attracting and retaining talent to meet government needs. The company’s goal is to provide a steady supply of skilled engineers who can work on essential defense systems, ensuring mission success for federal clients.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Reston, VA
Founded
2005

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