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Axon

Builds weapons, cameras and software for police

Technical Support Engineer 2

Customer SupportConfirmed live in the last 24 hours
Full-timeArizona, USANo salary listedIn-person

About the Job

Requirements

  • At least 3 years of support experience for cloud-based products.
  • Experience working within the law enforcement or public safety space.
  • Experience solving complex technical problems and leading support-related projects.
  • Strong communication skills and the ability to communicate with technical and non-technical customers and colleagues.
  • Experience working with JSON schemas, GitHub, Python, VS Code, Azure Data Studio, and SSMS.
  • Ability to work independently with substantial latitude for action and decision while maintaining focus on outcomes.
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Responsibilities

  • Work closely with law enforcement customers to ensure a strong experience with Axon products and services.
  • Provide front-line support to Axon software customers and log detailed notes on each customer interaction.
  • Collaborate with customers to determine the urgency of tickets or requests and identify their priority across engineering teams.
  • Research, troubleshoot, and diagnose customer issues and requests across products and systems.
  • Follow up with clients to ensure their systems are fully functional after troubleshooting.
  • Develop knowledge base articles on common issues.
  • Participate in an on-call rotation for outage escalations.
  • Provide backup support to other Axon Support teams and colleagues.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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