Platform Sr. Unit Manager – Principal Associate

Plano 5 (31065), United States of America, Plano, Texas

Platform Sr. Unit Manager, Principal Associate - Hybrid

Job Description:

As a Sr. Unit Manager at Capital One, you will lead a dynamic team of Principal Coordinators in the Platform Activations group who are the face of Capital One for our dealers and customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. This Sr. Unit Manager will manage, develop, and motivate an internal team of 10-15 associates and strive to exceed standards of customer service and experience.

General Responsibilities:

• Accountable for achieving business goals for a team of up to 10-15 associates within the department

• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics

• Prepare and deliver monthly performance reviews for direct reports

• Manage business level metrics (pen rates, occupancy) to high efficiency standards

• Share in the accountability for a business level function team (Logistics, quality, innovation, morale)

• Motivate and develop associates and help them achieve their career aspirations

• Maintain high levels of team and individual morale through change and development

• Execute flawless management of projects assigned

• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.

• Develop methods to discover and implement process improvements 

• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates.

• Review escalations daily to solve complex issues and address items with delays

• Communicate and collaborate with internal and external partners including area sales managers, platform sales managers, dealer inventory team, dealership website providers, and dealership personnel

• Review of reporting on team and individual levels to measure and impact performance

Location: Plano 5 (Plano, TX) - this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of operations management experience

• At least 2 years of people leadership experience

Preferred Qualifications:

• At least 5 years experience in people management

• At least 2 years experience in process management

• At least 2 years of auto finance experience

• At least 1 year of call center experience

• Lean or Six Sigma certification

• Bachelor’s Degree or equivalent military experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).