GME Supply

Worldwide distributor of contractor equipment

Client Services Specialist

Customer SupportPosted on Nov 11

Full-timeDes Moines, IA, USANo salary listedIn-person

About the Job

Requirements

Fluency with technology.
Excellent personal, written, and oral communication skills.
Strong organizational skills.
Autonomous decision-making and problem-resolution skills.

Responsibilities

React swiftly and competently to inbound sales opportunities and actively address client needs.
Manage online orders, provide customers with accurate and exceptional service, and close out each experience with prompt follow-up.
Obtain Gear Expert®-level knowledge of product lines and internal procedures.
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service.
Provide customer feedback to internal parties to continually improve the company's approach.

Desired Qualifications

Desire to work with people continuously and be a problem solver.
Desire to be part of a team and be a high performer.

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence

The desire to work with people continuously and to be a problem solver
Fluency with technology
Excellent personal, as well as written and oral communication skills
Strong organizational skills
Autonomous decision-making and problem resolution skills
The desire to be part of a team and to be a high performer

About the Company

GME Supply

Worldwide distributor of contractor equipment

GME Supply distributes contractor equipment and industrial supplies worldwide, serving sectors like tower and steel maintenance, oil and gas, wind generation, roofing, and general maintenance. It offers a wide range of products including PPE, fall protection, rigging, and professional tools from leading brands, and it combines industry knowledge with professional experience to understand specialized customer needs and provide custom solutions. The company differentiates itself through deep product breadth, brand partnerships, and a focus on expert advisory service and reliable support tailored to industrial projects. Its goal is to be a trusted resource that delivers expert guidance and superior service to help customers perform safely and efficiently.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Columbia, SC
Founded: 2005

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