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RATP

Public transport operator and network maintenance

Configuration Management Process Manager - Information Systems and Industrial Telecommunications

IT OperationsConfirmed live in the last 24 hours
Full-timeNoisy-le-Grand, FranceNo salary listed

About the Job

Requirements

  • A Bac+5 degree from an engineering school or university is required.
  • Significant experience implementing and managing processes is required.
  • The candidate must be able to model data and understand information-system and telecommunications architectures.
  • The candidate must know IT service management and configuration management database tools on the market.
  • The candidate must be able to lead workshops and formalize functional requirements.
  • Knowledge of telecommunications and network environments is required.
  • The candidate must demonstrate strong oral and written communication and the ability to work cross-functionally.
  • The candidate must demonstrate attention to detail, autonomy, and the ability to challenge contributors when necessary.
  • The candidate must have analytical and problem-solving abilities.
  • The candidate must have a strong interest in understanding systems functionally.

Responsibilities

  • Guarantee the integrity, reliability, and availability of information concerning information-system components needed to maintain and evolve services delivered by the Telecommunications and Industrial Systems unit.
  • Define, implement, and maintain the configuration-management strategy in line with the unit's objectives.
  • Establish policies, standards, and procedures for updating the configuration management database.
  • Ensure that the configuration-management policy aligns with the needs of other IT service management processes, including change, incident, problem, and obsolescence management.
  • Capture and formalize configuration-management database enhancement needs arising from new projects, process-improvement initiatives, and efforts to rationalize the unit's repositories.
  • Support projects in incorporating newly deployed configuration items.
  • Specify changes to the data model, configuration-item types, their relationships, and interfaces with business repositories.
  • Define and lead the implementation roadmap for configuration-management database changes.
  • Supervise the integration of data from the unit's various technical repositories in collaboration with repository owners.
  • Ensure data quality by organizing regular audits and consistency checks.
  • Define, produce, and publish data-completeness and data-quality indicators.
  • Implement data-recovery and data-reliability plans.
  • Identify and qualify improvement opportunities for the process and tooling, and implement them.
  • Write and update process and procedure documentation.
  • Support and train business stakeholders in the configuration-management process and use of the configuration management database.

Desired Qualifications

  • An ITIL certification is preferred.
  • Knowledge of ServiceNow is preferred.

About the Company

RATP

Public transport operator and network maintenance

RATP Group is a global public transport company that runs and maintains urban and suburban transit networks. It operates in 15 countries with 100 subsidiaries and 71,000 employees, serving about 12 million passengers daily. Its work spans design, project management, operation, and engineering of trains, metros, trams, and buses, along with ongoing maintenance to keep services running smoothly. The company uses its expertise to deliver reliable, safe, accessible, and well-informed travel experiences, and it pursues continuous service improvement and sustainability, aiming to expand internationally through major projects while meeting new passenger expectations.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
1948

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