Sarasota Memorial Health Care System

Regional not-for-profit health system and hospitals

Front Office Lead

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSarasota, FL, USANo salary listed

About the Job

Requirements

At least one year of experience in a physician office is required.
Skill in Microsoft Office programs, including Word, Excel, Outlook, PowerPoint, and Access, is required.
A professional, neat appearance and strong oral and written communication skills are required.
Computer, keyboard, and data-input skills are required.
Knowledge of EHR/EMR and medical terminology is required.
The ability to establish and maintain effective working relationships is required.
The ability to demonstrate initiative and self-direction is required.
The ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency is required.
Dependability and reliability are required.
A high school diploma, GED, or certificate is required.
Flexibility to cover administrative starting and ending shifts is required.
Travel to all satellite offices is required.

Responsibilities

Conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s mission, vision, and values.
Demonstrate behaviors and attitudes that support system goals in service, people, finance, quality, and growth.
Handle patient-related activities, including scheduling, check-in, checkout, and follow-up.
Act as a liaison between physicians, patients, facilities, and insurance companies.
Collect patient payments at checkout.
Meet all compliance standards.
Maintain strict confidentiality when handling patients and patient information.
Provide daily front-desk oversight and travel between offices and locations to provide coverage, training, and operational support.

Desired Qualifications

Some college or vocational training is preferred.
Basic knowledge of third-party payers is preferred.

Department

Neurology
Job Summary

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support.

Required Qualifications

- Require a minimum of one (1) year of experience in a physician office.
- Require skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
- Require a professional, neat appearance with strong oral and written communication skills.
- Require computer, keyboard and data input.
- Require pleasant and professional demeanor.
- Require skill in establishing and maintaining effective working relationships.
- Require demonstrated initiative and self-direction.
- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
- Require dependability/reliability.
- Require knowledge of EHR/EMR.
- Require medical terminology.

Preferred Qualifications

- Prefer some college or vocational training.
- Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Additional Details

Flexibility to cover all administrative starting/ending shifts. Travel to all satelite offices required.

Monday - Friday

No holidays or weekends.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/

About the Company

Sarasota Memorial Health Care System

Regional not-for-profit health system and hospitals

Sarasota Memorial Health Care System provides regional hospital and outpatient care in Southwest Florida, operating two acute-care hospitals (the flagship 897-bed Sarasota hospital and SMH-Venice with 212 beds), two freestanding ERs, and a network of outpatient centers with over 2,500 medical staff. Care is delivered across emergency, inpatient, and outpatient services within a single regional network to ensure coordinated, comprehensive treatment. It is the region's only public, not-for-profit health system, serving as a safety net for uninsured and underinsured, which helps it offer broad access and community-focused care. Its goal is to provide accessible, high-quality health care to residents through an integrated network that meets diverse needs.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Sarasota, FL
Founded: 1925

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