Director of Wellness - Retail, Club

Job Description

This is a full-time, permanent position. We are looking for a candidate to start in January 2027.

Pay Range: $106,000 - 140,000 per annum, dependent on experience and qualifications 

Job Duties Include:

• Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership, maintaining a strong daily presence in all wellness areas, engaging with guests and colleagues to ensure service excellence and addressing any immediate operational needs
• Develop, communicate and implement the strategic vision for the Spa and all wellness initiatives, ensuring alignment with global Fairmont standards and the hotel’s unique brand identity
• Lead innovation in wellness concepts, experiential offerings, and guest-centric programming to position the property as a premier wellness destination within the luxury market
• Serve as the hotel’s subject-matter expert on wellness trends, collaborating with all departments to embed wellness experiences throughout the guest journey
• Utilize data-driven insights—including competitive analysis, guest feedback, and market trends—to exceed revenue goals and proactively adapt to business conditions
• Develop long-term plans for business growth, capital investment, and operational enhancements.
• Lead by example by being actively involved in daily operations to support peak periods, coaching in real-time, and ensuring every guest touchpoint aligns with service excellence.
• Drive departmental financial performance, including revenue generation, cost control, payroll, and profitability metrics, ensuring financial goals are consistently exceeded
• Inspire, lead, and develop a passionate team committed to delivering personalized and transformative guest experiences through a hands-on leadership approach
• Partner with Sales & Marketing to design and implement promotions, events, and seasonal activations aligned with wellness objectives and revenue targets
• Foster a culture of continuous improvement by utilizing guest feedback, colleague engagement insights, and performance evaluations
• Maintain a clean, safe, and welcoming environment for both guests and colleagues, with a strong focus on health and safety protocols
• Follow department policies, procedures and service standards
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience as a director full-service luxury spa, preferably within a hotel or resort setting
• Extensive knowledge of spa operations, wellness treatments, retail, and current industry trends
• Degree or diploma in hospitality, business, or wellness-related field an asset
• Demonstrated ability to drive financial performance, enhance guest satisfaction, and foster employee engagement
• Familiarity with systems such as Book4Time, Opera, BirchStreet, and Microsoft Office an asset
• Results-driven and adaptable, with the ability to perform well under pressure and manage multiple priorities
• Leads by example and cultivates a strong team culture centered on accountability, collaboration, and high performance
• Flexibility to work weekends, holidays, and variable hours based on business needs

Additional Information

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.  

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions. 

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.  

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process.