Senior IT Manager
Retell AI
Senior IT Manager
Retell AI
Builds AI voice agents for business phone calls
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors. We've grown 20x from $5M to $100M+ in annualized revenue run rate in under two years, reaching a $1.5B+ valuation.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
Recent recognition:
Voice AI Startup Hits $100 Million Run Rate With $4.6 Million Funding
No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
#3 Fastest-Growing Software Company, G2 Best Software Awards 2026
Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, San Antonio Spurs, Lenovo, and Grab. We have more customer stories than we can tell!
We're looking for a Senior IT Manager to help build and scale our internal IT operations.
You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation.
This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly.
This is our first IT internal hire with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.
Own employee onboarding and offboarding.
Configure laptops and workstations.
Troubleshoot hardware and software issues.
Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
Support office networking, conference rooms, printers, and internal technology.
Maintain endpoint compliance.
Manage device inventory.
Support SOC2 compliance initiatives.
Conduct access reviews and security audits.
Help improve internal security practices.
Manage hardware inventory.
Improve IT documentation.
Support office operations and employee productivity.
Partner with People Operations on onboarding and offboarding.
Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.
Continuously improve internal tooling and eliminate manual processes.
Must Have
Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
2+ years of IT support or systems administration experience.
Experience administering macOS devices.
Experience with Google Workspace, MDM platforms, and identity management.
Strong troubleshooting and communication skills.
Nice to Have
Startup experience.
Experience with Rippling.
Python or Bash scripting.
Automation experience.
SOC2 compliance.
Jamf, Kandji, or Intune administration.
You enjoy helping people solve technical problems.
You automate repetitive work whenever possible.
You like building systems instead of constantly fixing the same issues.
You move quickly and enjoy startup environments.
You enjoy improving processes and making teams more productive.
You take ownership and don't wait to be asked.
Location: Redwood City, California (Relocation support provided)
US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).
Our compensation ranges reflect different scopes of responsibility and cash/equity options. Your offer will depend on the skills and impact you demonstrate during interviews, the scope of the role, and your preferred cash/equity balance.
Annual base salary ranges:
Senior: $180,000–$220,000
Staff: $200,000–$260,000
Principal: $220,000–$300,000
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
High ownership: small teams, >$1M revenue per employee, and significant equity
Performance-based: Offers tied to interview performance, not tenure or past salary
Recruiter screen (15 min)
IT Troubleshooting Exercise (30 min)
Hiring Manager interview (45 min)
Onsite (2 hours)
IT questionnaire exercise
Troubleshooting simulation
Cross-functional conversation with Finance
Retell AI builds AI voice agents that answer and make phone calls for businesses, covering support, scheduling, sales, and payment calls once handled by human agents. Its agents take calls for companies such as CVS Health, Lenovo, Grab, and the San Antonio Spurs, in fields from healthcare to insurance and finance. Businesses build an agent in a drag-and-drop editor or with code, pick the AI model and voice behind it, connect it to phone lines and tools such as calendars, and test it on simulated calls before going live. Customers pay for each minute their agents spend on the phone. Retell AI was founded in 2023, went through the Y Combinator startup program, and is based in Redwood City, California.
Explore more opportunities at Retell AI