Ability to obtain a Disclosure and Barring Service criminal record check.
Confidence using information technology equipment and systems, including a personal computer, tablet, phone, diary, email, access control and fault logging systems, and capturing data and reporting.
Excellent written and spoken English, including spelling and grammar, and the ability to reply to emails from residents, team members and the client.
Confidence working alone and prioritising tasks, including during periods of intense workload.
Responsibilities
Provide residents with concierge service in line with standard operating procedures and the required service style.
Provide residents with information about Battersea Power Station, processes, the estate, amenities and events.
Receive and respond to inbound telephone calls, emails and system notifications, finding solutions and providing helpful service.
Complete reporting requirements accurately, including data input, fault reporting and facility audits.
Support site safety and security by following access control processes, signing in guests, monitoring potential threats and working with the site security team.
Complete required learning and training, and stay up to date with standard operating procedures, communications and tasks.
Wear the uniform to the required standard to present a professional and consistent impression of the concierge service.
Work punctually and effectively as part of the team, sharing the workload and supporting colleagues.
Night Residential Concierge
Reports to: Residential Concierge Team Leader Location: Battersea Power Station, London, SW11 8BA
Pay: £15.25ph Working hours: 8pm- 8am
You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
About the destination:
Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities
▪ Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions. ▪ Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on. ▪ Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service. ▪ Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits. ▪ Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team. ▪ Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks. ▪ Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service. ▪ Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues
Required knowledge, skills, experience, and behaviours
▪ Ability to obtain a DBS Criminal Record Check. ▪ Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting. ▪ Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client. ▪ Flexibility and a can-do attitude. ▪ Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Our values are:
▪ We work together We deliver the best for our clients, customers and each other ▪ We deliver extraordinary service We inspire and leave a brilliant impact ▪ We see opportunity We find solutions to exceed expectations ▪ We are inclusive and kind We value the contributions and part we all play ▪ We have fun We raise smiles and love what we do.
Working here:
▪ We’re a certified Great Place to Work ® ▪ You’ll be provided with a uniform at no cost to you ▪ You’ll get paid holiday ▪ There’s opportunity to work overtime subject to operational demand ▪ We offer award winning learning and development to all our people ▪ You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances ▪ We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm. We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.