Description

Role Summary

What you’ll get to do

• Drive long-range technical strategies, which includes the orchestration of content creation and building capacity at scale, translating leadership vision into actionable and impactful initiatives.
• Identify, define, and lead technical initiatives through cross-team collaboration from within Customer Success and with Technical Account Management, Professional Services, Technical Enablement, Education, and Support.
• Support the practices team and the broader Customer Success organization by maintaining an extensive knowledge base identifying process gaps to evaluate the effectiveness of service offerings and enablement programs.
• Own, manage, and maintain a services offerings matrix, mapping tasks to sales plays, and aligning on enablement and delivery strategy
• Establish a proactive process through to resolution, enabling Technical Account Managers and Technical Success Engineers to address and resolve issues efficiently.
• Proactively engage with customers and internal teams to ensure seamless experiences, identify and bridge gaps between customer expectations and current offerings, and design processes and programs that improve customer happiness, dedication, and successful outcomes.

Must-have Qualifications

• Minimum of 5 years’ in a technology-focused organization with shown strength in technically delivering and supporting Splunk technology or similar software products in customer environments
• Validated experience in delivering presentations to executives and customers, coupled with:
• Demonstrated expertise in crafting and leading Success and Maturity Frameworks, coupled with the ability to establish proactive critical issue processes for efficient resolution of technical issues
• Expertise in driving the definition and execution of technical initiatives, and fostering project management across diverse teams.
• A background in content creation and capacity building, particularly in a technical or customer success context.
• Ability to provide tailored support experiences through effective documentation and support processes.
• Demonstrated success in developing and implementing critical initiatives that have significantly improved customer engagement and technical service delivery.
• Hands-on experience with competitive products and services in the market, providing a broader perspective on customer needs and expectations

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!