Customer Success Specialist
TX
Posted on 12/30/2023
INACTIVE
Scythe Robotics

51-200 employees

Reinventing how we care for the outdoors.
Company Overview
Building highly-intelligent autonomous robots to tackle challenges in unstructured outdoor environments.
Food & Agriculture
Robotics & Automation

Company Stage

Series B

Total Funding

$75.5M

Founded

2018

Headquarters

Boulder, Colorado

Growth & Insights
Headcount

6 month growth

12%

1 year growth

60%

2 year growth

131%
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Experience at an outdoor power equipment company or green industry experience
  • Experience in Commercial Landscaping and knowledge of its operational details
  • Prior experience handling customer accounts
Responsibilities
  • Drive Scythe's focus on customer usage metrics
  • Grow and mentor clients toward full-fleet conversions
  • Effectively communicate the needs of the customer to the customer and engineering leaders at Scythe
  • Assist in implementation efforts which include mapping, electrical audits, and educating clients
  • Run monthly client meetings to gather feedback
  • Provide support to the Customer Service team by filling in on shifts that need to be covered
  • Attend industry conferences to better connect with potential clients and gain valuable industry knowledge and feedback
  • Coordinate, review, and confirm customer invoices before customer delivery
  • Chase after outstanding Accounts Receivable and work internally and externally to create a frictionless billing process
  • Be flexible and willing to help with all departments when asked
Desired Qualifications
  • Knowledge of Scythe's product offering