What is the role?

The Hardware Specialist will provide CityBridge and the Operations team support for several services including; hardware repair & maintenance, hardware manufacturing, logistics, etc. A key focus will be to assist with the design, sourcing, prototyping, testing, manufacturing, integration, and evolution of hardware components in CityBridge’s Link products to develop a stable life cycle for replaced components and parts. You will be an integral part of efforts to improve tracking and analyzing hardware failures, root-causes, and identifying recommendations based on insights and data for component changes, refreshes, and replacements. You will support the implementation of solutions, while leveraging creative capabilities, data, and infrastructure across the various Link products.

In this role, your key responsibilities will be:

• Provide support of the architecture, design, and evolution of our hardware platform, working and liaising with internal Engineering and external vendors
• Ensure the tight integration and compatibility of hardware and mechanical components within CityBridge’s product portfolio; particularly across software, operations, administration, and consumer experience
• Review and enhance toolkits and standards of practice to maximize repair consistency, compatibility, modularity, and re-use while supporting innovation and maximizing operational efficiency
• Assist with the sourcing of hardware solutions including vendor identification, selection, and sharing design specifications, as well as testing prototypes and production components
• Provide Operations support and liaise with the Engineering team to assist in manufacturing review to deliver designs and solutions to meet schedule, budget, functionality and quality requirements
• Support the continuous improvement of new and existing hardware based on feedback from internal & external stakeholders, field operations, and the identification and resolution of technical challenges
• Provide support to ensure the compliance with all appropriate industry and government standards and certifications
• Provide technical hardware support for Operations Field Repair & Maintenance activities as well as hardware repair & refurbishment activities

Key Skills & Qualifications,

• B.S/B.Eng. in Mechanical, Electrical Engineering or equivalent experience
• Minimum 4 years experience in an electrical or embedded product engineering environment
• Strong problem analysis and resolution skills
• Strong knowledge of prototyping and testing methodologies, particularly as applied to hardware
• Ability to summarize and communicate complex technical information
• Ability to work with and influence stakeholders at all levels across the organization
• Experience with project management for new product introduction and rollout in an engineering environment
• Experience in manufacturing and sourcing, including knowledge regarding trade compliance
• Strong knowledge of product design and development 
• Strong data analysis skills; ability to identify trends and drive business decisions through data

At Intersection, we celebrate every voice that makes us unique, and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Salary Range: $80,000 - $120,000