Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.  

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better. 

The Role: 

At Rakuten Kobo, we develop software that covers a rich set of domains, including hardware devices, eCommerce, content rendering, and an expanding data ecosystem. Our SRE team provides the safety net that empowers our 50+ product developers to move fast. We are seeking an experienced Site Reliability Engineer III to help ensure the reliability and performance of our applications. 

 
Responsibilities: 

• Primarily responsible for application observability and incident response. 
• Work with the Site Operations and Platform Engineering teams in automating our cloud development environment. 
• Automate operations functions, such as infrastructure provisioning, system configurations, auto-scaling, and code deployment. 
• Identify and implement best practices and standards for application observability and reliability. 
• Monitor, troubleshoot, and rectify application and infrastructure issues. 
• Collaborate with platform engineers to integrate developer productivity considerations into the overall system reliability and operability. 
• Help development teams to identify and address observability and resilience pain points in their systems. 
• Participate in on-call rotations, providing off-hours support as needed. 

The Skillset:

• Deep understanding of systems architecture and infrastructure, including networking, storage, databases, and cloud technologies. 
• Ability to diagnose complex technical issues, identify root causes, and propose effective solutions. 
• Competence in at least one object oriented programming language (e.g. C#, Java) 
• Expertise in automation tools, configuration management, and scripting languages. 
• Experience in setting up effective monitoring tools, configuring thresholds, and defining actionable alerts.  
• Knowledge of document databases, relational databases, message queuing, and caching systems. 
• Proficiency in IaC, CaC, GitOps, Terraform, Ansible, Docker, Kubernetes, Load Balancing, IIS, Tomcat, and CDNs. 
• Ability to analyze system performance, identify bottlenecks, and optimize system capacity. Conduct load testing and performance tuning to ensure optimal system performance. 
• Strong sense of ownership and high standards for quality.  
• Excellent communication skills and the ability to collaborate effectively. 

The Perks:  

• Flexible hours and remote working environment 
• 4 extended summer long weekends
• Full benefits starting from your first day 
• Paid Volunteer days, unlimited sick days, and 3% RRSP matching 
• Monthly commuting allowance for hybrid employees
• Flexible health spending account 
• Training budget + Udemy account 
• Free Kobo device + free weekly e-book or audiobook 
• Weekly Kobo Tech University sessions 
• Maternity/paternity leave top up 
• 90 Day Work from Anywhere program
• Daily lunch credit when in-office and in-office snacks
• Dog friendly office  

About Rakuten Kobo Inc.  
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.  

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.  

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.  

#RKIND