Front Office Supervisor

Job Description

• Supervise and support front desk agents, bell team, and concierge staff during assigned shifts

• Ensure efficient check-in and check-out procedures

• Handle guest complaints and resolve issues promptly with a focus on guest satisfaction

• Assist with scheduling, shift planning, and training of front office team members

• Monitor and ensure accuracy of guest billing and financial transactions

• Maintain effective communication with other departments to ensure guest needs are met

• Uphold Swissôtel brand standards and promote loyalty programs

• Ensure the lobby area is presentable and welcoming at all times

Qualifications

• Minimum 2 years of front office experience in a luxury hotel environment

• Previous supervisory or team leader experience is preferred

• Excellent command of English; additional language(s) is an asset

• Strong communication and problem-solving skills

• Proficiency in Opera PMS or other hotel management systems

• Ability to handle pressure and remain calm in high-demand situations

• A positive attitude and passion for delivering outstanding guest service

• Flexible schedule, including ability to work evenings, weekends, and holidays

• Hospitality-related degree or diploma is a plus

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.