HR Operations Assistant
About the job
- Experience in a fast-paced, high-volume warehouse, fulfilment, or operational environment.
- Previous HR, people management, or resource planning experience.
- Strong communication skills to influence, coach, and support managers.
- Strong organisational and documentation skills.
- Experience managing absence processes, including return-to-work meetings and attendance improvement plans.
- Ability to analyse people, performance, and labour data to support decision-making.
- Proactive and resilient, with the ability to work in a dynamic environment.
- Interest in people development, culture, and continuous improvement.
- Lead recruitment for warehouse and operational roles.
- Manage end-to-end onboarding and induction processes.
- Maintain accurate employee records, contracts, and HR documentation.
- Support training plans, skills development, and performance review cycles.
- Support managers with disciplinary, grievance, and capability cases.
- Lead absence management, including monitoring attendance, generating reports, conducting return-to-work meetings, and supporting managers with long-term or repeated absence cases.
- Respond to day-to-day HR queries from employees and managers.
- Assist with HR reporting, compliance tasks, and payroll support.
- Monitor performance data and work with managers to achieve operational targets.
- Produce labour planning using existing software and forecasts aligned to operational demand.
- Ensure timesheet accuracy and support scheduling requirements.
- Promote a positive workplace culture focused on communication, wellbeing, and accountability.
- Uphold safety, compliance, and best practice across the warehouse environment.
About the company
Zendbox provides a third-party logistics (3PL) service for ecommerce brands, handling the entire order flow from inventory in its warehouses to picking, packing, shipping, and returns. It connects to ecommerce channels, stores stock, dispatches orders, and tracks deliveries worldwide. The service emphasizes a turnkey end-to-end solution with integrated warehousing, global shipping, and returns management to help brands scale without juggling providers. Its goal is to simplify ecommerce operations, cut costs, save time, and improve the fulfillment experience for customers, enabling online businesses to grow.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Paddock Wood, United Kingdom
Founded
2019
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Simplify's Take
What believers are saying
- Zendbox keeps pushing late-order conversion with same-day dispatch and next-day delivery.
- Zendlabs construction in 2025 signals broader group investment beyond fulfilment.
- Zendbox’s branded packaging and subscription fulfilment deepen customer lock-in and margins.
What critics are saying
- Zendbox’s 9pm promise creates labor, carrier, and error risk during peak periods.
- The £1M+ Zendlabs build increases capital needs before revenue payback materializes.
- No recent funding disclosure or hiring expansion suggests constrained growth visibility.
What makes zendbox unique
- Zendbox advertises a 9pm UK cut-off, later than most 3PLs.
- Zendbox claims 99.999% warehouse accuracy, supporting premium fulfilment positioning.
- MagicShip and Zendportal tie carrier routing and visibility into one operating system.
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Benefits
- Performance Bonus
- Professional Development Budget
- Paid Vacation
- Paid Holidays
- Hybrid Work Options