Fortinet

Delivers integrated cybersecurity via security fabric

Professional Services Consultant - SecOps

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

Strong understanding of security operations center operations, the incident response lifecycle, and cybersecurity frameworks.
Eight to ten or more years of relevant network security experience, preferably with a network security vendor.
Five or more years of experience in local area network, wide area network, or internet support or administration.
Three or more years of experience with network security products.
Ability to troubleshoot complex network and security environments.
Strong knowledge of the security threat landscape.
Network security certifications, with Fortinet NSE 4 or higher as the minimum.
Strong understanding of core internet protocols and applications, including TCP/IP and networking.
Strong general knowledge of common networking, including switching and routing, and security protocols.
Scripting experience in Python and experience with RESTful application programming interfaces.
Ability to work according to customer schedules, which may include weekends, evenings, and holidays.
Experience using Microsoft Office applications such as PowerPoint, Word, Visio, and Project.
Preferably a bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering, or equivalent experience.

Responsibilities

Carry out professional services engagements for Fortinet customers in a timely and professional manner, delivering projects with customer satisfaction in mind.
Develop a clear understanding of customer requirements, including project scope, technical requirements, and solution design.
Conduct design workshops with customers and stakeholders remotely and onsite.
Lead the deployment, migration, and optimization of Fortinet solutions in customer environments.
Execute project tasks according to project timelines and quality standards.
Act as a trusted advisor during project delivery and provide technical consultation to customers.
Continuously develop knowledge and skills to remain proficient with Fortinet technologies and provide best-practice advice during project delivery.
Maintain expert-level technical knowledge in network security infrastructure, including switching and routing; security information and event management; security orchestration, automation, and response; centralized logging, analytics, reporting, and threat investigation; and endpoint and network detection and response.
Interface with Fortinet business and technology partners within the designated technology discipline and distribute that knowledge internally within Fortinet.
Develop and update implementation best practices, templates, and reusable technical assets.
Communicate relevant project information to Fortinet management as appropriate.
Resolve or escalate issues in a timely manner.
Complete required administrative tasks in a timely manner, including timesheets, activity reports, and project reports.
Follow up with customers and internal Fortinet departments to ensure project documentation is completed, including the statement of work, acknowledgement and signing of completed work, knowledge transfer, and customer satisfaction surveys.

Desired Qualifications

Experience deploying or operating a security operations center.
Previous technical support experience in another professional services or technical assistance center position, or a sales engineering background.
External network security and vendor certifications, such as Cisco, F5, Juniper, Check Point, or AWS.

Location: Singapore

Role Overview:

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business.

As a Professional Services Consultant, you will:

Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind.
Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design)
Conduct design workshops with customers and stakeholders both remotely as well as onsite.
Lead the deployment, migration and optimization of Fortinet solutions in Customer environments.
Execute project tasks in accordance with project timelines and quality standards.
Act as a trusted advisor during project delivery and provide technical consultation to customers.
Continuously develop knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery
Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
- Network Security Infrastructure – Switching, Routing
  - Security Information and Event Management.
  - Security Orchestration, Automation and Response.
  - Centralized logging, analytics, reporting and threat investigation.
  - Endpoint/Network Detection and Response.
Have experience in deploying or running a Security Operations Center would be a bonus.
Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally within Fortinet.
Develop and update implementation best practices, templates and reusable technical assets.
Effectively communicates relevant project information to Fortinet management as appropriate
Resolves and/or escalates issues in a timely fashion
Complete and submits any required administrative tasks in a timely manner
(timesheets, activities report, project reports, etc…).
Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
- Creation of Statement of Work document
  - Acknowledgement of work performed including work complete signing
  - Knowledge Transfer
  - Customer satisfaction surveys

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

Strong understanding of SOC operations, Incident response lifecycle and Cybersecurity frameworks.
8 - 10 years + relevant network security experience. preferably with a network security vendor.
5+ Years’ experience in LAN/WAN /Internet Support or Administration
3+ Years’ experience with Network Security Products
Customer centric mindset.
Excellent written and verbal communication skills
Teamwork and cross functional collaboration with regional team members.
Problem solving and critical thinking.
Ability to work well under pressure and remain focused on the tasks in hand.
Ability to troubleshoot complex network & security environment
Strong knowledge of the security threat landscape
Previous Technical support position (other PS or TAC position), or Sales Engineering
background advantageous
Network security certifications (Fortinet NSE 4 minimum and above)
External network security & vendor certifications such as Cisco, F5, Juniper, Checkpoint, AWS area are a plus
Strong understanding of core Internet protocols and applications (TCP/IP & networking skills)
Strong general knowledge of common networking (switching & routing) and security protocols
Scripting experience (Python) & experience of API (Restful API)
Ability to work according to customer’s schedules which may include weekends/evenings/holidays
MS office suite using applications such as Power Point, Word, Visio & Project.
Preferably a Bachelor’s Degree in EE, CS, or CE or equivalent experience.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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About the Company

Fortinet

Delivers integrated cybersecurity via security fabric

Fortinet provides cybersecurity solutions for organizations with an integrated security approach. Its core offering, the Fortinet Security Fabric, connects firewalls, endpoint protection, intrusion detection, and secure SD-WAN so these tools share threat intelligence and policy controls. The company differentiates itself with a wide, interoperable security stack that spans network, endpoint, cloud, and threat intelligence, enabling centralized management and consistent security across environments. Fortinet aims to help organizations protect digital assets across on-premises, remote, and cloud settings through scalable security and ongoing subscription services.

Company size: 10,001+
Company stage: IPO
Headquarters: Sunnyvale, CA
Founded: 2000

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