Business Operations Associate Manager

Principal Accountabilities

Project and Business Management
•    Own and coordinate multiple business initiatives and projects from planning through implementation and closure.
•    Develop and maintain integrated project plans, milestones, action logs, dependencies, risks and governance updates.
•    Coordinate recurring business processes, client-planning activities, meetings, special initiatives and Client Advocacy priorities across functions and locations.
•    Proactively identify delivery issues, determine practical next steps, secure stakeholder commitment and escalate material risks with clear recommendations.
•    Drive open actions to closure, challenge delays constructively and ensure work is completed to agreed timelines.
•    Prepare concise project updates, decision papers, presentations, planning materials and leadership communications.
 

Data, Financial and Analytical Support
•    Coordinate monthly RAFT activity by gathering information, validating data, tracking completion and supporting timely reporting.
•    Support the monthly accounts receivable process by reviewing balances, identifying outstanding items, preparing reports and coordinating follow-up with appropriate stakeholders.
•    Gather, reconcile and connect information from multiple systems and data sources to support planning and operational decisions.
•    Lead initial investigation of financial, account and business queries, identify root causes and engage the appropriate subject-matter experts.
•    Maintain trackers, dashboards, reports and management information used to monitor activity, trends, service metrics and deliverables.
•    Review data for accuracy, consistency and completeness; investigate discrepancies, control gaps and data-quality issues, and coordinate corrective action.
•    Use advanced Excel capability to analyse complex data and translate findings into clear insights, options and recommendations.
 

Stakeholder and Process Leadership
•    Act as the central coordination point for assigned initiatives, ensuring clear ownership, communication and follow-through.
•    Partner with Client Advocacy colleagues, Finance/GFA and cross-functional teams to collect information, clarify requirements and progress shared priorities.
•    Engage senior stakeholders confidently, ask informed questions and influence outcomes without direct authority.
•    Build effective cross-functional relationships and establish disciplined, sustainable ways of working.
•    Identify opportunities to improve reporting, controls, workflows and operational processes, and support implementation of agreed improvements.
•    Support effective use of business systems, including NOVA where available, to strengthen reporting, data management and operational delivery.
•    Handle sensitive business and client information with discretion and in accordance with WTW policies, controls and risk-management requirements.
 

Essential
•    Substantial experience in project management, programme coordination, business operations, operational reporting or a comparable professional-services environment.
•    Demonstrated ability to independently lead complex activities involving multiple stakeholders, priorities and dependencies.
•    Strong analytical and numerical capability, including advanced working knowledge of Microsoft Excel and proficiency across Microsoft Office applications.
•    Experience managing recurring financial or operational processes, including account, receivables, activity or management reporting.
•    Experience investigating ambiguous business issues, connecting information across sources and recommending practical action.
•    Excellent organisation, planning, written and verbal communication, and stakeholder-management skills.
•    Sound business judgement, strong attention to detail and a consistent record of delivering accurately with limited supervision.
•    Ability to prioritise competing responsibilities, meet recurring deadlines and adapt to changing business needs.
•    Confidence communicating with senior stakeholders and influencing cross-functional teams while maintaining professionalism and confidentiality.
 

Preferred
•    Bachelor's degree in business, finance, analytics, operations or a related discipline.
•    Experience within WTW or a similar insurance, broking, consulting or professional-services organisation.
•    Knowledge of WTW business processes, terminology and organisational structure.
•    Experience with NOVA, data-management platforms, dashboards or comparable business systems.
•    Experience preparing reports, presentations and recommendations for senior leadership.
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WTW is an Equal Opportunity Employer

The Role

Key Responsibilities:

• Assist with monthly RAFT activity, including gathering information, validating data, tracking completion, and supporting timely reporting.
• Support the monthly accounts receivable (A/R) process by reviewing balances, identifying outstanding items, preparing reports, and coordinating follow-up with appropriate stakeholders.
• Complete data-based projects and analyses to support business planning, operational decisions, and Advocacy team priorities.
• Maintain trackers, dashboards, reports, and other tools used to monitor activity, trends, service metrics, and deliverables.
• Review data for accuracy, consistency, and completeness; research discrepancies and help resolve data-quality issues.
• Prepare recurring and ad hoc reports, summaries, presentations, and planning materials for team leaders and business partners.
• Coordinate project timelines, milestones, action items, and status updates to help ensure work is completed on schedule.
• Partner with Advocacy colleagues and cross-functional teams to collect information, clarify requirements, and support shared objectives.
• Provide administrative and operational support for meetings, initiatives, client-related activities, and special projects as needed.
• Handle sensitive business and client information with discretion and in accordance with applicable policies and procedures.