E

EOS IT Solutions

Global IT solutions, logistics, and support

IT Support & Asset Technician

Full-Time
$23 - $24.50
Mid
Newark, CA, USA
In PersonTravel to customer sites within the region for urgent technical or logistical requests.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Previous experience leading or mentoring a team in a fast-paced or high-demand environment.
  • Strong technical aptitude and willingness to learn device repair and troubleshooting.
  • Familiarity with Apple and Windows operating systems.
  • Proficiency with Microsoft Office and Google Workspace, especially Excel and Sheets.
  • Ability to prioritize tasks and make quick decisions.
  • Strong written and verbal communication skills.
  • High attention to detail and commitment to data accuracy.
  • A proactive, customer-focused approach and strong problem-solving abilities.
  • Ability to work independently while contributing effectively to a team.
  • Ability to adapt to changing priorities and customer needs.
  • Comfort with hands-on inventory, equipment handling, and warehouse operations.
  • Ability to lift and move equipment in a warehouse environment.
Responsibilities
  • Lead standard creation and ensure adherence across global asset technician teams.
  • Act as a point of escalation for process, technical, and operational queries.
  • Provide hardware support for Apple, Windows, and other devices.
  • Deliver software support across macOS and Windows environments, including Boot Camp and Parallels.
  • Triage assets, diagnose hardware or cosmetic issues, and recommend appropriate repairs.
  • Troubleshoot internal systems and resolve day-to-day operational challenges.
  • Manage repair timelines and partner deadlines, and ensure high-quality completion standards.
  • Compile repair data and provide performance reporting to management.
  • Maintain accurate asset tracking and update customer portals with real-time status.
  • Prepare assets for shipment by picking, packing, labeling, and coordinating with couriers.
  • Receive, inspect, and process inbound shipments, and stock inventory appropriately.
  • Assist with loading and unloading shipments and warehouse material handling.
  • Conduct cycle counts and support ongoing inventory audits.
  • Partner with regional and global inventory teams to align processes and maintain consistency.
  • Support new-hire equipment deployment and regional logistics coordination.
  • Oversee e-waste processing, donation logistics, and proper disposal practices.
  • Travel to customer sites within the region for urgent technical or logistical requests.
  • Maintain high data-integrity standards while working in a fast-paced, team-driven environment.
  • Take on additional tasks or special projects as assigned by site leadership.
Desired Qualifications
  • Experience in logistics, warehousing, IT support, or hardware repair.
  • Experience with inventory management or asset tracking systems.
  • Background in IT hardware repair or technical environments.
  • Knowledge of global logistics or multi-region operations.
  • Experience working with ticketing or queue management systems.

About the company

EOS IT Solutions helps large organizations by delivering global technology and logistics services. It coordinates IT supply, AV installation, and international deployments in 195 countries, backed by a managed-services model that handles people, processes, and technology under a single purchase order. The company works with major vendors like Cisco, Juniper, Dell, and Palo Alto to provide multi-domain solutions in security, data centers, networking, and smart building technologies, plus ongoing support. What sets EOS apart is its family-run roots combined with a global footprint and a diverse 1500+ employee team, along with WEConnect International recognition as a women-owned business and strong vendor partnerships. This mix aims to simplify complex IT programs for large enterprises and improve productivity by delivering end-to-end services, from planning and deployment to ongoing management, across multiple countries.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$100M

Headquarters

Banbridge, United Kingdom

Founded

2008

Get referred to EOS IT Solutions

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • EOS joined CRN's 2026 MSP 500 Elite 150, validating managed-services momentum.
  • Revelio Labs shows headcount rose to 1,785 by March 2026, signaling hiring demand.
  • Cisco Partner Summit 2025 awards strengthen sales access and credibility with enterprise buyers.

What critics are saying

  • Customer concentration with Cisco and Microsoft leaves EOS exposed to partner strategy shifts.
  • Managed services commoditization will squeeze margins if rivals undercut EOS on deployment and support.
  • If global procurement slows in 2026, EOS's logistics-heavy model loses volume and credibility.

What makes EOS IT Solutions unique

  • EOS IT Solutions pairs global logistics with AV, networking, and deployment services across 195 countries.
  • Cisco named EOS Collaboration Partner of the Year for USA West in November 2025.
  • EOS ranked #37 on CRN Fast Growth 150 in 2025, showing rapid channel expansion.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Professional Development Budget

Company News

Farming Life
Aug 26th, 2026
North Carolina has arrived in Northern Ireland this week as part of NI Chamber's strategic partnership.

North Carolina has arrived in Northern Ireland this week as part of NI Chamber's strategic partnership. By Gemma Murray Published 26th Aug 2026, 15:54 BST More than 20 senior executives from North Carolina arrived here this week as part of NI Chamber's strategic partnership with NC Chamber. The group, which includes leaders from organisations such as John Deere, SunTX Capital Partners, PNC Bank and Azurity Pharmaceuticals, was welcomed by Secretary of State, Sir Chris Bryant MP, deputy First Minister Emma Little-Pengelly MLA and Parliamentary Under-Secretary of State Sarah Owens MP at a launch event in Hillsborough Castle. The visit is a reciprocal one, following NI Chamber's trade mission to North Carolina, which was led by the First Minister and deputy First Minister in March 2025. You May Like Over the coming days, the delegation will meet business leaders from across Northern Ireland and visit key drivers of innovation including Belfast Harbour, Studio Ulster and Queen's University. They will also experience some of the region's renowned hospitality and tourism offering, culminating in a golf tournament at Galgorm Castle tomorrow (Thursday). The tailored programme has been designed to provide both high-level business engagement and opportunities to build the personal connections that underpin successful international partnerships. Suzanne Wylie, Chief Executive, NI Chamber, said: "Over the last two years, NI Chamber has been working intensively with businesses, universities and potential investors in North Carolina, a state which Farming Life identified as having many synergies with its own economy. "Farming Life is now seeing that translate into meaningful connections, commercial opportunities and long-term partnerships. "This visit is about building on that momentum. Over the next four days, its guests will experience first-hand the innovation, ambition and talent that exists across Northern Ireland, while exploring opportunities to deepen collaboration between its two business communities. "We have compiled a really exciting programme and look forward to showcasing Northern Ireland and North Carolina as regions of joint opportunity." First Minister Michelle O'Neill said: "During my visit to North Carolina last year, I saw first-hand the scale of opportunity and the strength of the relationship. "This visit is an important opportunity to build on that work as we explore new opportunities for businesses on both sides of the Atlantic. "We share many of the strengths that drive economic success with North Carolina and have a great deal to offer international investors, including a talented and highly skilled workforce, strong research and innovation capabilities, world-class businesses and universities, and the unique economic advantage of access to both the British and European markets. "Its ambition is to grow its economy, create good jobs and ensure that businesses here can compete and succeed on the world stage. "I look forward to seeing new partnerships formed, new investment secured and new opportunities emerge for businesses and communities here and in North Carolina." Deputy First Minister Emma Little Pengelly said: "When Farming Life led the business delegation to North Carolina, Farming Life saw the same high level of talent, innovation and ambition that defines Northern Ireland. "Farming Life recognised the benefits of coming together to share its expertise and forge meaningful collaborations across so many areas including technology, advanced manufacturing and life sciences. "And it is great to now welcome the North Carolina business delegation here to Northern Ireland as Farming Life further cement that partnership. "The visit is a demonstration of the strength of the relationship and its continued commitment to work together. "By combining our talent and ambition, by connecting more businesses and establishing more research partnerships, we can secure more investment and create those vital opportunities that will help build a prosperous future for us all." The four-day programme is being delivered by NI Chamber in partnership with Historic Royal Palaces, Lisburn and Castlereagh City Council, BLOC, EOS IT, ICC Belfast, NI Golf Tours, OS Doors, FAST, Kindred Collection and Henderson Foodservice. Last-minute offer: Up to 50% offNow's your chance to book your next beach getaway. Take advantage of this last-minute offer with up to 50% off through Palladium Rewards using the promo code PROMO!Palladium Hotel Group | Sponsored

EOS IT Solutions
Nov 18th, 2025
EOS IT Solutions wins Collaboration Partner of the Year for USA West Area at Cisco Partner Summit 2025

EOS IT Solutions wins Collaboration Partner of the Year for USA West Area at Cisco Partner Summit 2025. At Cisco Partner Summit 2025, EOS IT Solutions was recognized as Collaboration Partner of the Year for USA West Area, honoring its innovation, leadership, and best practices as a Cisco partner. This recognition highlights the strength of its partnership with Cisco and the dedication of its team in delivering impactful collaboration solutions for customers. EOS IT Solutions continue to focus on driving meaningful outcomes and enabling organizations to thrive in a connected world. Recipients of Cisco Partner Summit Awards are top-performing partners that have introduced innovative processes, seized new opportunities, and adopted sales approaches that achieve substantial business outcomes for customers. The awards recognize partners for their achievements within specific technology categories and markets across the world. Award recipients are selected by a group of executives representing Cisco's Global and Regional Partner Sales Organizations. This award reflects its team's dedication and the strong collaboration EOS IT Solutions share with Cisco Partners. EOS IT Solutions is grateful for this recognition and excited for what's next!

Finansavisen
Dec 20th, 2024
Cyviz Wins Strategic Order in Partnership with EOS IT Solutions

Cyviz AS has secured a strategic significant order in collaboration with EOS IT Solutions, a global technology and logistics partner specialized in IT solutions, to deliver "Cyviz Integrator Kits" to an American multinational payment card services corporation headquartered in San Francisco.

EOS IT Solutions
Dec 19th, 2024
Driving Collaboration Forward: EOS IT Solutions and Microsoft Partnership for Microsoft Teams Rooms

Recognizing these needs, EOS IT Solutions has partnered with Microsoft to deliver tailored, cutting-edge Microsoft Teams Rooms solutions that redefine the way teams collaborate.

Business Post
Feb 3rd, 2024
NI tech support firm to create 100 jobs after securing $100m credit guarantee

Banbridge-based EOS IT Solutions sells audio-visual and video-conferencing technology as well as related design, installation and support services