EOS IT Solutions

Global IT solutions, logistics, and support

IT Support & Asset Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNewark, CA, USA$23 - $24.50

About the Job

Requirements

Previous experience leading or mentoring a team in a fast-paced or high-demand environment.
Strong technical aptitude and willingness to learn device repair and troubleshooting.
Familiarity with Apple and Windows operating systems.
Proficiency with Microsoft Office and Google Workspace, especially Excel and Sheets.
Ability to prioritize tasks and make quick decisions.
Strong written and verbal communication skills.
High attention to detail and commitment to data accuracy.
A proactive, customer-focused approach and strong problem-solving abilities.
Ability to work independently while contributing effectively to a team.
Ability to adapt to changing priorities and customer needs.
Comfort with hands-on inventory, equipment handling, and warehouse operations.
Ability to lift and move equipment in a warehouse environment.

Responsibilities

Lead standard creation and ensure adherence across global asset technician teams.
Act as a point of escalation for process, technical, and operational queries.
Provide hardware support for Apple, Windows, and other devices.
Deliver software support across macOS and Windows environments, including Boot Camp and Parallels.
Triage assets, diagnose hardware or cosmetic issues, and recommend appropriate repairs.
Troubleshoot internal systems and resolve day-to-day operational challenges.
Manage repair timelines and partner deadlines, and ensure high-quality completion standards.
Compile repair data and provide performance reporting to management.
Maintain accurate asset tracking and update customer portals with real-time status.
Prepare assets for shipment by picking, packing, labeling, and coordinating with couriers.
Receive, inspect, and process inbound shipments, and stock inventory appropriately.
Assist with loading and unloading shipments and warehouse material handling.
Conduct cycle counts and support ongoing inventory audits.
Partner with regional and global inventory teams to align processes and maintain consistency.
Support new-hire equipment deployment and regional logistics coordination.
Oversee e-waste processing, donation logistics, and proper disposal practices.
Travel to customer sites within the region for urgent technical or logistical requests.
Maintain high data-integrity standards while working in a fast-paced, team-driven environment.
Take on additional tasks or special projects as assigned by site leadership.

Desired Qualifications

Experience in logistics, warehousing, IT support, or hardware repair.
Experience with inventory management or asset tracking systems.
Background in IT hardware repair or technical environments.
Knowledge of global logistics or multi-region operations.
Experience working with ticketing or queue management systems.

A perk you’ll enjoy from day one:
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.

Overview

As an ITL Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.

Who We Are

EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.

We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.

What You’ll Do

Lead standard creation and ensure adherence across global asset technician teams
Act as a point of escalation for process, technical, and operational queries
Provide hardware support for a wide range of devices, including Apple and Windows products
Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
Troubleshoot internal systems and resolve day-to-day operational challenges
Manage repair timelines, partner deadlines, and ensure high-quality completion standards
Compile repair data and provide performance reporting to management
Maintain accurate asset tracking and update customer portals with real-time status
Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
Receive, inspect, and process inbound shipments; stock inventory appropriately
Assist with loading and unloading shipments and warehouse material handling
Conduct cycle counts and support ongoing inventory audits
Partner with regional and global inventory teams for alignment and process consistency
Support new hire equipment deployment and regional logistics coordination
Oversee e-waste processing, donation logistics, and proper disposal practices
Travel to customer sites within the region for urgent technical or logistical requests
Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
Take on additional tasks or special projects as assigned by site leadership

What You Need to Succeed

Previous experience leading or mentoring a team in a fast-paced or high-demand environment
Experience in logistics, warehousing, IT support, or hardware repair (preferred)
Strong technical aptitude with a willingness to learn device repair and troubleshooting
Familiarity with Apple and Windows operating systems
Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
Excellent time management skills with the ability to prioritize and make quick decisions
Strong written and verbal communication skills
High attention to detail and commitment to data accuracy
A proactive, customer-focused mindset with strong problem-solving abilities
Ability to work independently while contributing effectively to a team
Flexible and adaptable approach to changing priorities and customer needs
Comfortable being hands-on with inventory, equipment handling, and warehouse operations
Ability to lift and move equipment in a warehouse environment

Desirable Skills

Experience with inventory management or asset tracking systems
Background in IT hardware repair or technical environments
Knowledge of global logistics or multi-region operations
Experience working with ticketing or queue management systems

Why Join Us

At EOS IT Solutions, you’ll be part of a high-performing IT Logistics team supporting a global technology client. You’ll gain hands-on experience in a fast-paced environment where quality, accountability, and teamwork drive success.

Perks (Site-Specific – Subject to Availability)

Onsite parking
Electric vehicle (EV) charging access
Complimentary breakfast and/or lunch options
Snacks and beverages available onsite
Employee discounts through partner programs

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDNAMER

#LI-ONSITE #LI-VP

Pay Range

$23—$24.50 USD

Pay Range 23 - 24.5 USD

About the Company

EOS IT Solutions

Global IT solutions, logistics, and support

EOS IT Solutions helps large organizations by delivering global technology and logistics services. It coordinates IT supply, AV installation, and international deployments in 195 countries, backed by a managed-services model that handles people, processes, and technology under a single purchase order. The company works with major vendors like Cisco, Juniper, Dell, and Palo Alto to provide multi-domain solutions in security, data centers, networking, and smart building technologies, plus ongoing support. What sets EOS apart is its family-run roots combined with a global footprint and a diverse 1500+ employee team, along with WEConnect International recognition as a women-owned business and strong vendor partnerships. This mix aims to simplify complex IT programs for large enterprises and improve productivity by delivering end-to-end services, from planning and deployment to ongoing management, across multiple countries.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $100M
Headquarters: Banbridge, United Kingdom
Founded: 2008

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