Security Officer Dispatch Incident Intake

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Dispatch Incident Intake in Dallas, TX, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. As a Dispatch professional at a manufacturing and industrial location, you will coordinate communications, monitor access activity, document incidents, and support security-related operations across the site. You will provide responsive customer service, help maintain clear communication during routine and urgent situations, and contribute to a welcoming environment. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $22.00 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PM

What You'll Do:

• Provide customer service to personnel, visitors, and vendors at a manufacturing and industrial location by carrying out site-specific security-related procedures, access-control policies, and emergency response activities.
• Monitor incoming calls, alarms, radio traffic, and electronic systems from the dispatch center; document activity and communicate relevant information to on-site personnel and responders.
• Receive, prioritize, and coordinate responses to incidents, service requests, and critical situations in a calm, problem-solving manner.
• Maintain accurate dispatch logs, incident records, visitor information, and shift reports in accordance with site-specific procedures.
• Conduct regular and random patrols around the business and perimeter as assigned, reporting observed concerns and supporting a controlled work environment.

Minimum Requirements:

• Supervisory experience is required.
• At least 5 years of security-related experience is required.
• A state, county, or city-issued security-related license is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1748823