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Procter & Gamble

Makes household and personal care products

Brand & Consumer Junior Advisor with Spanish

Customer SupportPosted on Nov 10
Full-timeBucharest, RomaniaRON10k /mo

About the Job

Requirements

  • Students must be in at least the second year of Bachelor's studies.
  • Proficient verbal and written communication skills in English and Spanish are required.
  • Candidates need an interest in consumer care and a desire to help.
  • Candidates need a team-oriented mindset and self-motivation.

Responsibilities

  • Represent consumer goods brands in the Spanish market and serve as an advisor for consumers and brands.
  • Manage consumer inquiries through written and call interactions across multiple channels, providing holistic product support.
  • Understand consumer concerns with empathy and professionalism.
  • Manage complaints and collaborate with team leaders to resolve them in a timely manner.
  • Maintain accurate records and suggest process improvements to enhance the consumer journey.
  • Follow through to ensure cases are resolved and consumers are kept informed.
  • Participate in training sessions and support onboarding of new team members.

About the Company

Procter & Gamble

Makes household and personal care products

Procter & Gamble makes household and personal care products that consumers use for cleaning, grooming, hygiene, and everyday health. Its portfolio includes Tide laundry detergent, Pampers diapers, Gillette razors, and Crest toothpaste, with brands tailored to different needs and markets. The company develops and manufactures these branded goods, then earns revenue by selling them through retailers, distributors, online stores, and direct consumer channels. Its businesses span beauty and hair care, shaving, oral and personal health, fabric and home care, and baby and family care. Founded in 1837, Procter & Gamble is headquartered in Cincinnati, Ohio.

Company size
10,001+
Company stage
IPO
Headquarters
Cincinnati, OH
Founded
1837

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