Case Manager

A Day in the Life of a Case Manager may look like this:

• Assist clients and/or families in identifying and accessing community resources to alleviate social, environmental, and/or economic problems impacting health care needs.
•  Deliver case management, care coordination, and crisis intervention services to individuals and families, within the scope of practice.
• Manage and track all aspects of the patient referral process, ensuring compliance with organizational policies and timelines.
• Educate families on the implications of their medical condition and its impact on lifestyle.
• Serve as a liaison and/or coordinates care between the client’s providers, other treatment providers, community groups, and social service agencies. 
• Maintain accurate and up-to-date referral information, and initiate referrals as appropriate.
• Refer clients and/or their families to community resources (programs, agencies, other providers, etc.) to assist in alleviating social, environmental, and economic problems affecting health care needs.
• Update and maintain resources and contact points for providers as needed. 
• Adhere to patient care standards in alignment with LSCC health education and information guidelines.
• Demonstrate a thorough understanding of national patient safety initiatives by consistently following all LSCC safety protocols and procedures.
• Participate in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives.
• Maintain accountability for ongoing professional development and for sharing knowledge with others.
• Responsible for knowledge of and compliance with all LSCC policies and procedures.

We ask our Case Manager to possess a minimum of:

• Bachelor’s degree in Social Work from an accredited college or university OR
• Minimum two (2) years of experience as a case manager with a CCM (Certification in Case Management) in a community-based and/or medical setting with an understanding of behavioral health prevention science.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross

The following experience/skills are preferred:

• Master’s degree in Social Work
• Experience in substance abuse screening, use, and/or treatment
• Experience with screening, brief intervention, and referral to treatment (SBIRT)
• Experience with motivational interviewing (MI) and smoking cessation services
• Experience working in behavioral health and/or human services
• Proficiency with Electronic Medical Record (EMR) system, as well as computer and web-based interfaces
• Bilingual English/Spanish language skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• The ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

Benefits

LSCC offers a competitive benefits package, including:

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan

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