Aon
Global risk, retirement, health solutions provider
Customer Relations Representative French-Spanish
About the job
- Fluency in French and Spanish, with confidence speaking on the telephone.
- Strong written communication skills in French and Spanish, with the ability to respond quickly to emails.
- A genuine empathetic approach and strong listening skills.
- A commercial temperament.
- Autonomy, rigor, organization, responsiveness, and dynamism.
- Significant experience in sales and customer service.
- Understanding of general insurance mechanisms.
- Sensitivity to the travel sector.
- Manage relationships with French- and Spanish-speaking policyholders and prospects.
- Coordinate with the Production department to update insurance contracts.
- Provide translation support for different departments when needed.
- Respond to prospect information requests, identify their needs, and direct them to the appropriate contract.
- Explain insurance-contract guarantees, including what is and is not covered.
- Promote insurance contracts.
- Provide information about subscription conditions.
- Update the database and collect prospects’ email addresses.
- Provide after-sales service.
- Inform customers about the application of their contract guarantees, including the claims reimbursement procedure.
- Keep customers informed about the progress of their claims.
- Advise customers about the insurance-renewal procedure.
- Perform administrative follow-up of contracts, including modifications, extensions, and cancellations.
- Handle complaints by providing rapid, clear, and precise responses.
- Previous experience in the insurance sector.
- Experience in travel insurance.
About the company
Aon provides risk management, retirement, and health solutions to businesses, governments, and individuals through consulting, brokerage, and software tools. It uses data and analytics to tailor insights and advice across risk assessment, benefits design, and workforce optimization, with revenue from fees and commissions. Its global footprint and mix of services enable integrated risk, retirement, and health solutions that go beyond firms focused on a single area. Its goal is to shape decisions to protect and enrich lives worldwide by helping clients manage risk and optimize benefits.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1919
Get referred to Aon
See people who can refer or advise you
Simplify's Take
What believers are saying
- Aon raised $13.5 billion of bonds, showing deep market confidence in USI financing.
- Second-quarter 2026 revenue grew 5% organically, with operating margin expansion and strong cash flow.
- Activate and Underwriting Analytics deepen sticky software-like revenue across health, benefits, and reinsurance.
What critics are saying
- The $17 billion USI deal adds debt and regulatory-close risk through fourth quarter 2026.
- Integration distracts management while competitors like Marsh and Lockton attack middle-market relationships.
- A persistent talent drain from reinsurance and specialty teams weakens client continuity and expertise.
What makes Aon unique
- Aon’s USI acquisition builds a premier U.S. middle-market platform after NFP integration.
- Totalis Specialty Group unifies NFP Totalis and Aon Affinity around programs and underwriting.
- Aon’s analytics stack spans cyber, catastrophe, and workforce platforms across 100-plus countries.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 12%1 year growth
↑ 12%2 year growth
↑ 12%Aon names Esser CEO of German reinsurance business. Aon plc has appointed Phillip Esser as chief executive officer and Volker Wahl as executive chairman of Aon Reinsurance Solutions in Germany, effective Oct. 1, Global Reinsurance reported. The appointments are part of a planned succession ahead of Jan-Oliver Thofern's retirement on Jan. 1, 2027. September 24, 2026
Aon names new reinsurance leaders in Germany. Sarah Jolly September 24, 2026 Aon has appointed Phillip Esser as CEO, reinsurance solutions, Germany, following the announcement in June that Jan-Oliver Thofern will retire on 1 January 2027. Volker Wahl, who has been at Aon for 25 years, will become exec... Want to read this article? ULTIMATE ACCESS PROVIDES YOU WITH * Unrestricted access to Commercial Risk, Commercial Risk Europe and Global Risk Manager news, exclusive expert analysis and opinion * Breaking news, daily and/or weekly Commercial Risk Europe newsletters and regular digital publications * Breaking news, weekly and monthly Global Risk Manager newsletters and quarterly digital Journal * European and global surveys, rankings and special reports * National European local language newsletters * Preferential access to webinars and virtual and physical conferences If you are already a registered user or subscriber you can LOGIN below for ultimate access:
Bohnert named EMEA MD of Life Solutions, Strategy and Technology Group. Insurance and reinsurance broker Aon has announced the appointment of Dr. Fabian Bohnert as EMEA Managing Director of Life Solutions, Strategy and Technology Group, effective immediately. Based in Stuttgart, Bohnert will lead Life Solutions, including the firm's PathWise platform, across Germany and the DACH region, overseeing advisory, capital and technology strategy to help clients address complex business priorities, build resilience and pursue profitable growth. The executive will also serve as UK and EMEA Head of PathWise AI, where he will drive the development of AI-enabled consulting and solution offerings for life and annuity clients across the region. He will be reporting to Ka Hei Choi, UK and EMEA Managing Director, Life Risk Modelling, Strategy and Technology Group for Aon, Van Beach, Global Head of Life Solutions, Aon, said: "Fabian's appointment highlights our commitment to helping clients apply cutting-edge technology in Germany and the DACH region. His strong client delivery, track record, and AI expertise will further our ability to expand our offerings and deliver value for clients." Dr. Bohnert joins Aon with 15 years of extensive experience advising clients throughout Germany and the DACH region. He most recently served as Director in KPMG's actuarial consulting practice and previously led a Director position at professional services firm EY. Commenting on his appointment, Dr. Bohnert said: "I am excited to join Aon's Life Solutions team at a time when life and annuity insurers are navigating significant strategic and technological change. "As a collaborative team, we will continue to serve our clients across Germany and the DACH region to translate actuarial depth, advanced technology and AI-enabled solutions into tangible outcomes that strengthen performance, resilience and long-term growth." The post Bohnert named EMEA MD of Life Solutions, Strategy and Technology Group appeared first on ReinsuranceNe.ws. Spread the love
Aon promotes APAC chief commercial officer Jane Drummond to global role. Aon has appointed Jane Drummond as global chief commercial officer, effective January 1, 2027. Based in Chicago, Drummond will report to Andy Marcell, deputy CEO and senior executive vice-president fo... To continue reading the full article and get full access to the InsuranceAsia News platform, please enquire about a subscription. Your company may already have a corporate license in place. * Munich Re Specialty hires Johnny Ng as property D&F underwriter * September 22 Singapore-based Ng joins the Lloyd's carrier from Aon. * Lockton appoints Alex Bursak as regional credit director for Asia * September 22 He joins from WTW, having previously also spent over eight years with Allianz Trade in Asia Pacific, including two years as Indonesia country manager in Jakarta. * Vietnamese reinsurer AlphaRe appoints Hieu Pham as facultative manager for non-marine lines * September 22 He was most recently an associate reinsurance broker at Kay International AMEA in Singapore. * QBE Australia adds James Butchart as national marine, aviation portfolio specialist * September 22 He was previously head of marine for Zurich Australia, where he spent over 14 years. Partner Content * BlackRock | Rethink the rules: how TAA and ETFs are reshaping portfolio construction BlackRock's Daniel Caderas and MSCI's Raman Aylur Subramanian explain why tactical asset allocation (TAA) and exchange-traded funds (ETF) have become essential as global markets fragment and static allocations lose their reliability. * BlackRock | Infrastructure comes of age for insurers Are insurers capturing full value from the asset class? BlackRock shares its perspective. * PartnerRe | The missing life stage: why caregiving is reshaping the future of protection in APAC To stay relevant, insurers should engage caregivers earlier with solutions that combine protection, navigation support, and preventative planning. * BHSI | The real risk begins underwater: how subsea risk is changing insurance Asia's subsea industry is expanding and evolving rapidly, with the growing use of technology across the region changing the way risks are be assessed.
Aon to acquire USI to establish the premier U.S. middle-market platform