Regional Technology Specialist - Mission Critical & Enterprise

The Regional Technology Specialist – Mission Critical & Enterprise (MEA) is a key member of the Mission Critical & Enterprise (MC-E) Technology Strategy team and reports to the Segment Technology Lead. The role serves as an important bridge between the segment’s global technology strategy, domain expertise, and the customer-facing Sales and Pre-Sales organizations across the Middle East and Africa Region.

The position brings broad, horizontal technology depth across the MC-E segment’s mission-critical domains, including energy and utilities, transportation and rail, public sector and defence, and research and education. Rather than being focused on a single vertical or technology area, the Regional Technology Specialist is expected to understand the common technology requirements, architectural patterns, operational challenges, and emerging trends that cut across these industries and translate them into relevant solutions for customers in the region.

Working closely with the segment’s domain experts, the Regional Technology Specialist complements deep vertical expertise with a broader end-to-end technology and architecture perspective. The role helps connect customer requirements and business challenges with the appropriate technologies, solutions, architectures, and capabilities across the portfolio, ensuring that Sales and Pre-Sales teams can engage customers with a cohesive and technically credible point of view.

A significant part of the role is focused on supporting strategic customer engagements across MEA. This includes partnering with account teams during opportunity development, participating in customer workshops and technical discussions, helping shape solution architectures and technical value propositions, and providing guidance during complex or high-value pursuits. The specialist will also help identify where deeper involvement from MC-E domain experts, product teams, or other technology specialists is required and bring those resources together around the customer opportunity.

The role also acts as a two-way connection between the region and the broader MCE Technology Strategy organization. It helps bring global technology strategy, architectural direction, best practices, use cases, and lessons learned into MEA customer engagements, while also capturing regional customer requirements, competitive dynamics, technology trends, and emerging use cases and feeding those insights back into the segment.

Through this combination of regional engagement, horizontal technology expertise, and close collaboration with domain specialists, the Regional Technology Specialist strengthens the technical capabilities of the MEA field organization. The ultimate objective is to enable Sales and Pre-Sales teams to engage customers earlier and more strategically, develop stronger solution architectures, accelerate complex opportunities, and position the MC-E portfolio effectively across the region’s mission-critical markets.

Must have:

• Bachelor’s degree in engineering, computer science, telecommunications, business, or equivalent practical experience.
• Typically 8+ years of relevant experience in IP networking, data centre networking, solution consulting, Pre-Sales, product management, or business development.
• Demonstrated experience supporting complex enterprise or mission-critical customer pursuits and collaborating with global Sales and Pre-Sales organizations.
• Broad working knowledge of IP/MPLS, Segment Routing, EVPN, timing (PTP/IEEE 1588), network security, and network automation, with the ability to apply them into mission-critical domains.
• Familiarity with one or more MC-E verticals (energy and utilities, rail and transport, public sector and defence, research and education).

Nice to have:

• Ability to translate technology capabilities into business outcomes and evidence-based business cases; strong presentation, facilitation, writing, and stakeholder-management skills.
• Ability to work effectively across functions, regions, and time zones in a matrixed organization; willingness to travel for customer and field engagements.
• Working knowledge of hardware platforms, optics, network software, orchestration, and lifecycle considerations in high-availability environments.
• Ability to translate technical capabilities into business outcomes, differentiated value propositions, and clear customer recommendations.

• Partner with Sales and Pre-Sales teams to support opportunity qualification, solution architecture, and technical positioning across Mission Critical & Enterprise domains.
• Lead customer discovery sessions, architecture workshops, technical presentations, executive briefings, and competitive discussions.
• Support RFI/RFP responses, solution demonstrations, proof-of-concept planning, and strategic pursuits.
• Translate customer business and technology requirements into compelling solution architectures and value propositions.
• Gather and analyze customer, partner, market, and competitive insights, converting findings into actionable recommendations.
• Contribute to technology strategy by developing business cases, supporting roadmap discussions, and providing market-driven requirements.
• Act as a liaison between regional teams and global technology strategy functions, communicating portfolio direction, best practices, and technology updates.
• Provide competitive intelligence, field-readiness input, and technical enablement assets to strengthen customer engagement and drive growth across the region.