Inactive
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Marriott International

Manages and franchises hotels around the world

Host/Hostess

Dining, Bar & Counter ServicePosted on Oct 14
Full-timeSanta Cruz de Tenerife, SpainNo salary listedIn-person

About the Job

Requirements

  • Previous experience as a Hostess, Restaurant Receptionist, Guest Relations professional, or in a similar position within luxury hotels, fine-dining restaurants, or high-end hospitality establishments.
  • Excellent personal presentation and a professional attitude.
  • Strong organizational skills and attention to detail, particularly in dynamic and demanding environments.
  • A team-oriented mindset and the ability to communicate effectively with different departments.
  • Fluent communication skills in English and Spanish.
  • Valid authorization to work in Spain.

Responsibilities

  • Welcome and greet guests with warmth, elegance, and professionalism, creating an excellent first impression.
  • Manage guest reception and escort guests to their tables in accordance with the restaurant’s service standards.
  • Manage and organize reservations, arrivals, table assignments, and changes throughout the service.
  • Maintain an up-to-date understanding of table availability and the restaurant layout to optimize the flow of service.
  • Communicate and coordinate closely with the Front of House team, kitchen, reservations, and other departments to ensure smooth and efficient operations.
  • Handle telephone calls, guest enquiries, and requests with professionalism, discretion, and efficiency.
  • Manage waiting times and communicate estimated times clearly while maintaining a positive, guest-focused attitude.
  • Identify and communicate guest preferences, special occasions, dietary requirements, and any other relevant information to the appropriate team members.
  • Develop a strong knowledge of the restaurant’s culinary concept, products, ingredients, and philosophy to provide guests with accurate and relevant information.
  • Maintain a warm and professional relationship with guests throughout their experience, anticipating their needs whenever possible.
  • Handle special requests and guest concerns with empathy, discretion, and a solution-oriented approach, involving the appropriate manager when necessary.
  • Ensure that the reception area, entrance, and guest-facing spaces are always clean, organized, and presented according to the restaurant’s standards.
  • Support the Front of House team with any additional tasks required to ensure the smooth running of the service.
  • Actively contribute to maintaining the restaurant’s quality and service standards, paying attention to every detail of the guest experience.

Desired Qualifications

  • Additional languages will be considered an advantage.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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