Sonoco

Manufactures consumer, industrial, healthcare packaging

Key Account Manager - Creative

Account ManagementConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listed

About the Job

Requirements

Ability to reference applicable generic and customer-specific standard working practices to process pre-artwork build activities using artwork management tools.
Ability to prioritize, plan, track, and report project work, including stakeholder communication, to meet key performance indicators and required timelines.
Ability to own client relationships and choose appropriate communication channels.
Knowledge of the effects of print processes and substrates on packaging and print feasibility.
Ability to conduct range checks and maintain brand consistency across project ranges.
Ability to prepare client quotes, invoices, and internal reports, and consider commercial decisions to optimize profitability and delivery.
Ability to identify and raise issues constructively and promote best practices.
Ability to investigate process improvements and recommend improvements.
Ability to support technology changes, including generating RFCs, system testing, and communicating issues or potential issues.

Responsibilities

Support the Account Manager with the day-to-day running of the designated area of responsibility.
Use applicable standard working practices and artwork management tools to process necessary pre-artwork build activities.
Manage project priorities, plans, tracking, reporting, and stakeholder communication to ensure delivery against key performance indicators and required timelines.
Serve as the single point of contact for the designated area and own the client relationship in conjunction with the Account Manager.
Select and facilitate appropriate communication channels to strengthen and maintain client relationships.
Communicate the impact of print processes and substrates on packaging and the role of print feasibility in managing potential differences.
Support the client’s brand by performing range checks and maintaining consistency across the full project range.
Prepare quotes, invoices for client billing, and internal reports; consider commercial decisions and identify ways to optimize profitability and delivery.
Coach, mentor, and support staff development within the designated scope in accordance with client account requirements and applicable standard working practices.
Raise issues constructively with relevant team members and promote best practices.
Support the management team by investigating process improvements and making recommendations.
Support technology changes through RFC generation, system testing, and communication of issues or potential issues.

We are looking for a qualified candidate to join us as Key Account Manager (Creative) in Indonesia.

Working within the Client Service/Account team, the Senior Client Service Representative/Key Account Manager is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. The Senior Client Service Representative/Key Account Manager will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

Roles & Responsibilities

Support the Account Manager with the day to day running of your designated area of responsibility.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager.
Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship
Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences
Support the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range
Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery
Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice
Support the Management team through the investigation of process improvements, making recommendations for process improvements
Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues

*This role will be based onsite in our client's office in Jakarta, Indonesia.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

About the Company

Sonoco

Manufactures consumer, industrial, healthcare packaging

Sonoco is a global packaging company that manufactures consumer, industrial, healthcare and protective packaging. It produces a range of packaging products and integrated solutions used to protect, present and brand products across many industries, drawing on materials like paper, plastic and metal. Its offerings cover design, conversion and production of packaging that helps brands create unique experiences and maintain product quality from manufacture to shelf. Compared with peers, Sonoco emphasizes scale, geographic reach (34 countries) and end-to-end packaging solutions, plus a track record of recognizing sustainability and social responsibility, including listings in Fortune’s World’s Most Admired Companies and Barron’s 100 Most Sustainable Companies. The company’s stated goal is Better Packaging. Better Life., focusing on sustainable products, services, and programs for customers, employees and communities.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Hartsville, SC
Founded: 1899

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