Full-Time

Assistant Business Manager

Posted on 9/25/2024

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance brand

Consumer Goods

Junior, Mid

Milton Keynes, UK

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Customer Service
Requirements
  • Retail management experience
  • A genuine passion for the beauty industry
  • Commercial acumen
  • People management experience
  • Strategic planning experience
Responsibilities
  • Drive financial results in store to meet and exceed targets and key performance indicators.
  • Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
  • Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
  • Lead by example to promote exceptional customer service and creating a customer experience.
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
  • Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on unique product formulations, celebrity endorsements, and a strong online presence. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

24%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for personalized beauty experiences boosts customer engagement strategies.
  • The rise of 'clean beauty' and sustainable packaging aligns with consumer preferences.
  • Growing popularity of beauty subscription boxes presents an opportunity for Mystery Boxes.

What critics are saying

  • Puig's acquisition could lead to strategic changes affecting brand loyalty.
  • Class action settlement over biometric privacy laws may damage brand reputation.
  • Discounted Mystery Boxes might devalue the brand's luxury image.

What makes Charlotte Tilbury unique

  • Charlotte Tilbury offers innovative product formulations and celebrity endorsements.
  • The brand has a strong online presence and direct-to-consumer sales model.
  • Personalized services like virtual consultations enhance customer engagement and satisfaction.

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