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Bosta

Egyptian next-day logistics and courier services

Customer Care Agent - Emails & Chats

Customer SupportConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

  • Experience in a client support or similar role.
  • Familiarity with the industry is a plus.
  • Experience using help desk and support tools.
  • Ability to communicate effectively and solve problems.
  • Patience when handling difficult cases.
  • Ability to multitask.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward clients at all times.
  • Assist with challenging client requests or issue escalations as needed.
  • Acknowledge and resolve client complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Keep records of client interactions, transactions, comments, and complaints.
  • Build and maintain strong, long-lasting client relationships.

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size
1,001-5,000
Company stage
Series A
Total funding
$8.8M
Headquarters
Cairo, Egypt
Founded
2016

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