Inside Sales Coordinator

Description

ABOUT US

Join a Global Photonics Leader — Engineering Solutions from the Deep Ocean to Outer Space!

Gooch & Housego (G&H) is a global precision photonics manufacturer serving the industrial, aerospace & defense, life sciences, and semiconductor markets. With operations across North America, Europe, and Asia, G&H designs and manufactures advanced optical components, systems, and subsystems that enable some of the world’s most demanding applications.

THE OPPORTUNITY

The Inside Sales Coordinator will be responsible for the customer purchase orders/contracts and billing. Maintaining a knowledge of processes and price proposals to track all customer requests while working with the appropriate departments to meet a successful resolution for our customers. Our ideal candidate has exceptional organizational skills and a deep knowledge of customer service best practices.

WHAT YOU'LL BE DOING

• Enter and track customer orders into the database(s) and update reports accordingly
• Create and update customer profiles and representations and certifications (reps & certs), obtaining & processing credit applications and maintaining back-up files.
• Review, complete and obtain signatures on Non-Disclosure Agreements (NDAs)
• Interface with customers regarding approval to move forward with production, customer Supplied Material (CSM) if applicable, the status of their orders, to obtain their shipping preferences and/or relay the tracking information for their product after it is ready for shipment. Then update the database(s) accordingly.
• Provide updates to customers on custom & pre-engineered production jobs
• Preparation and maintenance of electronic filing systems for data, drawings and pricing for pre-engineered and custom lens assemblies. 
• Manage the review and compliance of US Government representations and certifications (reps & certs), to include SAM Registration and Certification.
• Manage stock code set up, specs, pricing, export classification, lead time, warehouse and revision level validation. 
• Complete due diligence on all new international inquiries/customers for ITAR/EAR compliance, complete export compliance documentation
• Coordinate availability, execute and monitor company loaner equipment opportunities with customers including maintaining a running list of loaned equipment and repeat borrowers for the sales team’s visibility. 
• Manage communication with support from Quality department on returns, corrective actions, warranty & service rework, customer updates and quotes for non-covered services.
• Work closely with the Controller to standardize database data entry fields, improve inputs and ensure accurate information is entered.
• The responsibility of every employee is to promote and display the G&H values: Customer focus, Integrity, Action, Unity, and Precision.  Our Values 
• Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
• Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.

WHAT YOU BRING

• Bachelor’s degree in business, science, engineering or equivalent education gained through work experience.
• 2-3 years of related Sales or Customer Service experience.
• Microsoft Office experience required.
• Experience in operating in a customer facing role with good organizational skills.
• Knowledge of ITAR/EAR Regulations is a plus.

G&H BENEFITS INCLUDE

• Holiday/Vacation plan

• 401(k)/Pension benefits

• Medical benefits

• Enhanced Employee Assistance Program

If you’re ready to make a real impact in a world-class photonics environment, we’d love to hear from you.

Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.

**US Applicants: In the instance that the position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations ("U.S. Export Control Laws"), including but not limited to the Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR"). To comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&H that may present access to export-controlled technical data, G&H must assess whether candidates are "U.S. persons" as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R. § 120.15). Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this position.