JF Group

Turnkey fueling infrastructure solutions provider

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeMorrisville, NC, USA

About the Job

Requirements

A high school diploma or GED is required.
Knowledge of customer service principles and practices is required.
Knowledge of relevant computer applications, including Microsoft Word and Excel, is required; familiarity with large-scale enterprise resource planning systems and Microsoft Dynamics NAV is a plus.
Typing at 40 or more words per minute is a plus.
Knowledge of administrative procedures is required.
Numeric, oral, and written language application skills are required.
Must meet the company's employment requirements, including passing a drug screen and criminal background check, and a motor vehicle record check if driving for the company.
Must be able to occasionally lift or carry 10 pounds and have the visual acuity, speech, hearing, hand-eye coordination, and manual dexterity needed to operate a computer keyboard and basic office equipment.
Must be able to sit, stand, reach, walk, twist, and kneel to perform essential functions, including prolonged periods sitting at a desk and working on a computer.

Responsibilities

Direct requests and unresolved issues to the designated source.
Keep records of customer interactions and transactions, including inquiries, comments, and complaints.
Respond promptly to customer inquiries.
Obtain and evaluate relevant information to handle product and service inquiries.
Enter detailed notes from phone calls and emails into the enterprise resource planning system.
Input service requests with required billing and service information.
Ensure information is accurate and comprehensive.
Provide information on existing customer requests by phone, email, and web portals.
Communicate and coordinate with the service, sales, and distribution departments.

Desired Qualifications

Previous industry experience is a plus.

Description

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.

The pay for this position is $22/hr.

The schedule for this position is Monday- Friday 10am-7pm

Job Duties:

Direct requests and unresolved issues to the designated source.
Keep records of customer interactions and transactions including inquiries, comments, and complaints.
Respond promptly to customer’s inquiries.
Obtain and evaluate all relevant information to handle product and service inquiries.
Enter detailed notes obtained by phone calls and emails into ERP system.
Input service requests with required billing and service information.
Reassure information is accurate and comprehensive.
Provide information on existing customer requests by phone, email, and web portals.
Communicate and coordinate with internal departments (service, sales, distribution)

Requirements

Highschool Diploma or GED required
Knowledge of customer service principles and practices; previous industry experience a plus
Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
Ability to type (40+ WPM a plus)
Knowledge of administrative procedures
Numeric, oral and written language applications
Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

JF Petroleum offers:

Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual

About the Company

JF Group

Turnkey fueling infrastructure solutions provider

JF Petroleum Group provides turnkey fueling infrastructure solutions across North America. It distributes petroleum equipment, installs and constructs fueling sites, and offers ongoing maintenance and service through a unified brand built from a history dating back to 1945. The company works by acquiring regional distributors and service providers to create an end-to-end platform that covers equipment supply, installation, construction, and service for fueling stations. What sets JF Group apart is its nationwide scale achieved through a deliberate roll-up strategy, integrating multiple specialized companies (e.g., ANS Distributing, Petroleum Solutions, Rittiner Equipment, Dykstra Construction, GE Goodson Service Company) under one brand to deliver a single, cohesive solution. The company’s goal is to be the leading national provider of complete fueling infrastructure solutions, continually expanding its portfolio and geographic reach through acquisitions and organic growth.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Morrisville, NC
Founded: 1945

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