Operations Manager - Cold Chain & Plasma Operations

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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Operations Manager is responsible for the strategic leadership, performance, and compliance of warehouse and distribution operations supporting the storage, handling, and distribution of temperature-sensitive blood plasma and biologic products. This role provides leadership across multiple functional areas, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, and transportation coordination.

Key Responsibilities

Operational Leadership

• Provide leadership and direction for all warehouse and plasma distribution operations.
• Establish operational strategies to achieve customer service, quality, inventory, safety, and financial objectives.
• Monitor and analyze operational performance metrics, identifying trends and implementing corrective actions when necessary.
• Develop workforce plans to support current and future business requirements.
• Partner with site leadership to support business growth, customer onboarding, capacity planning, and operational scalability.
• Ensure adherence to standard operating procedures (SOPs), work instructions, and regulatory requirements.
• Lead daily, weekly, and monthly operational reviews focused on performance, service, quality, and continuous improvement.

Plasma Operations

• Provide oversight for the receipt, storage, movement, and distribution of blood plasma and plasma-derived products.
• Ensure compliance with all customer requirements, GMP, GDP, FDA, OSHA, and applicable regulatory standards.
• Lead investigations involving product variances, quality events, temperature excursions, customer complaints, and inventory discrepancies.
• Partner with Quality leadership to ensure audit readiness and successful customer, regulatory, and internal audits.
• Drive initiatives to enhance product integrity, process compliance, and customer satisfaction.

Financial & Business Management

• Analyze labor utilization, productivity, and throughput metrics to maximize operational efficiency.
• Identify opportunities for cost reduction while maintaining service, quality, and compliance standards.
• Support contract performance requirements and customer service level agreements (SLAs).
• Participate in customer business reviews and operational performance discussions.
• Develop business cases and recommendations for staffing, equipment, technology, and capital investments.

Safety & Compliance

• Ensure compliance with all company safety policies, regulatory requirements, and environmental standards.
• Review incident trends and implement corrective and preventive actions.
• Lead investigations involving workplace injuries, near misses, product incidents, and compliance concerns.
• Ensure completion of required certifications, regulatory training, and compliance programs.

Leadership & Talent Development

• Lead, coach, and develop supervisors, team leads, and operational personnel.
• Establish clear performance expectations and accountability measures.
• Conduct performance reviews, talent assessments, succession planning, and development discussions.
• Support recruitment, hiring, onboarding, and retention efforts.

Continuous Improvement

• Lead Lean, Six Sigma, and operational excellence initiatives.
• Drive improvements in productivity, quality, inventory accuracy, service performance, and employee engagement.
• Utilize data and operational metrics to identify opportunities and measure results.
• Partner with Engineering, Quality, and Inventory Control teams to improve processes and eliminate waste.
• Implement sustainable solutions that improve throughput, compliance, and customer satisfaction.

Qualifications

Required Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred; equivalent experience considered.
• 5+ years of progressive leadership experience in warehouse, distribution, logistics, manufacturing, or supply chain operations.
• Experience operating within a regulated environment preferred, including pharmaceutical, biologics, healthcare, cold chain, or FDA-regulated operations.
• Strong knowledge of inventory management, warehouse operations, transportation, and material handling systems.
• Demonstrated experience managing operational metrics, budgets, labor planning, and customer service performance.
• Experience leading continuous improvement and process optimization initiatives.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proficiency with Warehouse Management Systems (WMS), inventory management tools, and Microsoft Office applications.

Schedule

• Primary support for operations running:
  • Sunday – Wednesday, 7:00 AM start, and/or
  • Wednesday – Saturday, 7:00 AM start
• Must maintain flexibility to support multiple shifts, weekends, holidays, and changing business requirements.
• Schedule and support requirements are subject to change based on customer and business needs.

Working Conditions

• Regular leadership presence within warehouse, refrigerated, freezer, and ultra-low temperature environments ranging from -20°C to -30°C.
• Exposure to blood plasma, biologic products, and materials requiring specialized handling procedures.
• Ability to wear required cold-weather gear and personal protective equipment while supporting operations.
• Frequent walking, standing, and facility inspections across operational areas.

This position serves as a senior operational leader responsible for the safe, compliant, and efficient storage, movement, and distribution of temperature-sensitive blood plasma and biologic products while driving business performance, customer satisfaction, employee development, and continuous improvement initiatives.

#LI-JT2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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