Guest Service Agent

IHG, a leading global hospitality company, is bringing its largest and fastest-growing brand, Holiday Inn Express, to Pokhara. Holiday Inn Express & Suites Pokhara will offer a fresh, modern and smart hospitality experience designed for today’s travellers- combining comfort, convenience and great value with the essentials that matter most.

As we prepare to bring this exciting new hotel to life in Pokhara, we are looking for talented, passionate and driven individuals to join our team across multiple career opportunities. If you are passionate about hospitality, thrive in a dynamic environment and are excited to be part of a globally recognized brand and a new hotel journey, we invite you to join us as we open the doors to a new era of smart, effortless hospitality in Pokhara.

Under the guidance of the Front Office Manager, you will support daily front office operations by welcoming guests, managing check-in and check-out procedures, handling reservations and providing accurate information about hotel services and local attractions. You will be responsible for creating a warm and memorable guest experience by anticipating guest needs, handling requests and resolving concerns efficiently. You will also ensure smooth front desk operations while maintaining IHG brand standards and hotel policies.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Welcome guests warmly, acknowledge IHG Rewards Club members and returning guests, and create a positive first impression.
• Manage guest reservations, check-in and check-out procedures, room assignments and upselling opportunities.
• Handle cash, credit transactions, guest bills and other front desk financial procedures accurately.
• Respond to guest requests, messages and concerns while providing information about hotel services and local attractions.
• Maintain professional grooming, follow safety procedures and ensure compliance with hotel policies and IHG brand standards.

What we need from you:

• High school diploma or equivalent qualification; a degree in Hotel Management or a related field will be an advantage.
• Preferably one year of experience in front desk or guest service operations.
• Good communication and interpersonal skills with a strong guest-focused attitude.
• Basic computer literacy, numerical ability and problem-solving skills.
• Fluency in the local language and good English communication skills; additional languages will be an advantage.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.