Director of Technical Service
Jetson
Director of Technical Service
Jetson
Electrifies homes with zero-carbon heat pumps
About Jetson
Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.
A heat pump is a fifteen-year relationship with a homeowner, and the second year matters as much as the first week. This role owns whether Jetson's systems keep working — and how fast we respond when they don't.
As Director of Technical Service, you lead Jetson's service organization and act as the company's senior technical authority in the field. You own callback rate, first-time fix rate, and time to resolution. You own warranty administration and the money we recover from manufacturers, customers and CARE programs. And because service data is the most honest feedback loop in the business, you own pushing what breaks in the field back into equipment selection, install standards, commissioning requirements, and crew training. This is a build-and-run role: you'll be designing the service function while operating it, across multiple markets at once.
Preferred: Cold-climate heat pump and heat pump water heater experience; commissioning and performance verification background; experience supporting a third-party installer network
Job Type: Full-time, Permanent
Pay: $165,000 - $200,000 per annum
Benefits/Perks:
Work Location: In person - North Vancouver, BC
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.
Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.
Jetson provides zero-carbon heating and cooling solutions for homes by upgrading residential systems to electric heat pumps. In markets like Vancouver, BC and Denver, CO, Jetson targets homeowners with low-cost upgrade programs that replace fossil-fuel heating and cooling with electrified, energy-efficient heat pumps. The company employs HVAC technicians, electricians, and plumbers to assess, install, and support these retrofits, making the transition to clean energy more affordable and manageable for households. Unlike competitors who may focus on pricier or slower retrofits, Jetson emphasizes reducing upfront costs and complexity to accelerate adoption, with a strategy that combines skilled trades work and scalable upgrade packages. Its long-term goal is to electrify 100 million homes across North America, significantly lowering residential carbon emissions.
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