Bath Concepts Independent Dealers

Bath remodeling products and dealers

Call Center Representative

Sales Development RepresentativeUpdated on Nov 11

Full-timeAlbuquerque, NM, USA

About the Job

Requirements

A high school diploma or equivalency is required.
At least one year of appointment-setting and sales experience is required.
Proficiency in Microsoft Office 365 and various applications is required.
Knowledge of the company's brands is required.
Bilingual Spanish is preferred.
The candidate should have interpersonal communication, time-management, and organizational skills.
The candidate should demonstrate sound decision-making, problem-solving, and adaptability.
The candidate must be able to pass a motor vehicle report, background check, and drug screening for illegal substances.
The candidate must be authorized to work in the United States.

Responsibilities

Participate in goal-setting meetings with management and the team.
Operate a multi-line phone system and transfer calls to the appropriate extension.
Review daily call cues to confirm appointments and leads.
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors.
Provide front desk coverage for walk-in traffic and events as needed.

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:

High School diploma or equivalency (required)
1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
A passion for customer service and working as a team
Efficient interpersonal communication, time management, and organizational skills
Sound decision-making, problem-solving, and adaptability to challenges

Call Center Lead-Setter Responsibilities:

Participate in goal-setting meetings with management and team
Operate a multi-line phone system and transfer call to the appropriate extension
Review daily call cues to confirm appointments and leads
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses
Benefits:

401(k) profit-sharing retirement plan
Medical, dental, and vision insurance
Paid time off
Mileage reimbursement
Employee discounts
Referral programs

Schedule:

Full-time, 32-40 hours per week (on-site)
.5-1-hour meal break, non-exempt
Monday-Friday: 8:30pm-5:00pm
Rotating Saturday and events: 9:30am-3:00pm

Application Question(s):

Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

About the Company

Bath Concepts Independent Dealers

Bath remodeling products and dealers

Bath Concepts Independent Dealers works as a bath and shower remodeling product manufacturer with an independent dealer network. It designs and supplies replacement tubs, showers, wall systems, and accessibility products. Its operating model is specific: independent dealers sell and install the systems for homeowners while the central business supports manufacturing, marketing, and dealer operations. Jobs can arise in production, sales, installation, warehousing, design, and network support. The description distinguishes the product company from the separately owned local dealers.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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