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SH Hotels & Resorts

Assistant Director of Housekeeping and Laundry

Cleaning & Custodial ServicesUpdated on Nov 13
Full-timePrinceville, HI, USAIn-person

About the Job

Requirements

  • A high school diploma or GED and at least 2 years of experience in a comparable leadership role, or an equivalent combination of education and experience, are required.
  • A strong working knowledge of housekeeping operations, including inspections, labor management, inventory, and guest service, is required.
  • Demonstrated leadership ability in a fast-paced hospitality environment is required.
  • The ability to prioritize multiple operational demands effectively is required.
  • Strong interpersonal, communication, and team leadership skills are required.
  • Familiarity with housekeeping systems, payroll processes, budgeting tools, and spreadsheets is required.
  • Strong problem-solving and decision-making abilities are required.
  • A professional appearance and demeanor aligned with the 1 Hotel brand and culture are required.
  • Flexibility to meet the demands of a 24-hour operation is required.

Responsibilities

  • Partner with the Director of Housekeeping to develop, communicate, and execute departmental strategies aligned with property and brand objectives.
  • Support departmental goal setting and help hold housekeeping leadership accountable for performance outcomes.
  • Act as the Director’s delegate during the Director’s absence to maintain continuity of operations and leadership presence.
  • Support oversight of laundry operations, including in-house and outsourced laundry services.
  • Monitor linen and uniform availability for daily operational needs across guestrooms, public areas, and team member programs.
  • Track linen inventory and par requirements and report variances, loss, or quality issues to the Director.
  • Support laundry production planning to ensure timely turnaround of linens and uniforms.
  • Monitor laundry quality standards, including cleanliness, presentation, and proper handling of linens and uniforms.
  • Partner with Laundry Leadership, Engineering, and housekeeping teams to support safe equipment operation and timely resolution of operational issues.
  • Maintain working knowledge of laundry systems, workflows, and vendor processes to ensure operational continuity during the Director’s absence.
  • Support laundry sustainability initiatives, including awareness of water, energy, and chemical usage.
  • Oversee daily housekeeping operations and ensure compliance with policies, procedures, and brand standards.
  • Support and participate in inspections of guestrooms, public areas, and back-of-house spaces, including conducting daily inspections.
  • Coordinate with the Front Desk to ensure accurate and timely communication of room status, priorities, and guest needs.
  • Assist in developing and managing the housekeeping budget.
  • Monitor labor productivity, payroll accuracy, and expense control, and support explanations of financial performance during labor and budget review meetings.
  • Ensure accurate and timely processing of departmental payroll.
  • Monitor inventory levels and maintain pars for supplies, equipment, and uniforms.
  • Supervise Housekeeping Managers and team members, providing guidance, coaching, and performance feedback.
  • Support recruitment, onboarding, training, and development of housekeeping team members and leaders.
  • Observe service behaviors and reinforce service standards through real-time feedback and coaching.
  • Promote recognition by celebrating achievements and supporting formal and informal recognition programs.
  • Foster open communication and employee engagement by responding to team member concerns.
  • Ensure disciplinary actions and documentation are administered fairly, consistently, and in accordance with company policies.
  • Support development, delivery, and evaluation of housekeeping training programs, including onboarding, brand standards, safety, and service excellence.
  • Ensure Housekeeping team members are trained on standard operating procedures, equipment use, chemical handling, and workplace safety.
  • Partner with the Director of Housekeeping & Laundry Services to maintain training materials, job aids, and standard operating procedures.
  • Conduct refresher training and performance-based retraining to address service gaps or operational changes.
  • Support cross-training initiatives to increase operational flexibility and career development opportunities.
  • Monitor training compliance and completion for alignment with brand, legal, and safety requirements.
  • Respond to and resolve guest complaints and service issues in a timely and professional manner.
  • Participate in developing and executing corrective action plans to improve guest satisfaction and service performance.
  • Support initiatives that enhance guest engagement, loyalty, and repeat business.
  • Participate in daily rallies, departmental meetings, divisional meetings, and hotel leadership meetings as required.
  • Communicate how departmental performance affects overall operational and financial goals.
  • Build collaborative relationships with internal partners and external vendors to support operational success.
  • Lead by example in embodying the 1 Hotels Vision, Mission, Compass, and Brand Pillars.
  • Deliver Good-Natured Service and reinforce brand culture through daily leadership behaviors.
  • Contribute to an inclusive, respectful, and high-performing team environment.

Desired Qualifications

  • Prior experience in a luxury hotel or lifestyle hospitality brand, specifically within Housekeeping, is preferred.
  • Fluency in a second language in addition to English is preferred.

About the Company

SH Hotels & Resorts

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