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POSITION GOALS

To provide comprehensive transition (implementation)

management services to the IFM business, covering all aspects of

delivery to ensure a smooth transition to Jones Lang LaSalle. To

achieve financial and other targets established as part of each

Transition.

Each Transition Manager is designated a specific region (North

Asia/ South Asia/ West Asia and Australasia). However, each

transition manager is expected to assist other regions as workload

dictates.

DUTIES & RESPONSIBILITIES

The Transition Manager must be a team player and work with

other members of the IFM business to meet all key performance

indicators required from each Transition.

Key Responsibilities Include:

•

Overall management of transitions which have Regional or

Strategic importance

•

Use of the standard transition tools to effectively manage a

successful transition

•

Update the appropriate transition plan and tracking tool for each

transition to ensure it is client specific and it is circulated on a

periodic basis to all key stakeholders

•

Development of key protocols for each Transition (comms,

meetings etc)

•

Coordination and control of resources required to complete

each Transition, including, but not limited to:

Human Resources

Help Desk

Planned Maintenance

Vendor Management

Information Systems (One View/ Reporting etc)

Management Agreement

Performance Indicators

Service Level Agreements

Policies and Procedures

Financial Management (including relevant systems)

Lease Administration

Client Specific Requirements T8101_Transition Manager_Position Description_Mar14_V6.doc

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•

Ensure all functional specialist leads activity participate during

the Transition and provide required information

•

Communicate to all IFM Country leads the Transition and your

requirements for their involvement

•

Conduct Transition Workshops with each new client

•

Constantly communication to all Key Stakeholders throughout

each transition through the use of Transition Bulletins

•

Oversee Project Management, Lease Administration and

Commercial Markets Transitions if they form part of a 3X

Integration Account (i.e. service offering of more than one

business line)

•

Work with Business Development to close out all outstanding

Management Agreement issues, including performance

indicators and terms and conditions (work with Legal to close

out)

•

Ensure an effective handover brief from Business Development

takes place for each Regional and/ or Strategic Transition

•

Actively undertake functional work where a business resource

is not available

•

Work with IT to ensure all Information Systems are

implemented, including system access, e-mail and password

requirements.

•

Ensure a OneView site has been established for each Account

– including the completion of he Knowledge Plan and

Framework for the site establishment

•

Ensure the completion of all data templates

•

Assist HR is the recruitment and selection of key personnel

•

Assist the Help Desk by completing the relevant data loaders

and confirmation of all property details

•

Work with the Nerve Centre to ensure the implementation of all

planned maintenance and compliance activities

•

Tender for new services during transition as required

•

Establishment of Account specific policies, procedures and

workflows as required

•

Provide Transition budgets to business development for

inclusion in proposals

•

Effectively monitor and manage the Transition within budget

•

Establish the necessary Transition Cost Code for each

Transition

•

Work with local finance to finalise all billing requirements

•

Provide Transition information to Business Development and

START as required

•

Participate in Client Presentations as required

•

Assist other Transition Managers where workload dictates

•

Participate in regular regional Transition meetings to discuss

current workloads, processes and pipeline work

•

Manage multi Transitions at any one time

•

Ensure each Transition is closed out by issuing a Satisfaction

Survey to the client and/ or Account team

KEY PERFORMANCE

MEASURES

•

Transition Surveys – Survey at least 100% of both internal and

external clients on all transitions undertaken

•

Achieve a Satisfaction rating of no less than 4.1 out of 5 for all

transitions surveyed

•

Update on a Monthly basis the Transition Workload Plan

•

Provide regular feedback to Senior Management on the T8101_Transition Manager_Position Description_Mar14_V6.doc

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progress of transitions

•

Periodically update the Transition Services Best Practice

website and advise Senior Management and Key Stakeholders

of any significant change in process or practice

BEHAVIORS

LEADERSHIP

PERSONAL EFFECTIVENESS

DECISION MAKING

RELATIONSHIP BUILDING

COMMUNICATION

•

Sets objectives and measurable goals during transition and

motivate others to achieve them.

•

Acts as leadership role model for Jones Lang LaSalle by

behaving consistently with cultural requirements

•

Coaches and develops staff and provides regular feedback and

guidance.

•

Set stretch targets for self and others, monitors and manages

individual and team performance

•

Is able to make difficult decisions and resolve problems or

improve operations.

•

Actively searches out opportunities to achieve best results

•

Promotes open, constructive and collaborative relations with

superiors, subordinates, peers and clients to achieve the best

transition outcomes.

•

Gains respect of Jones Lang LaSalle people, clients.

•

Regularly communicates vision, strategy, plans and

performance in a clear and motivational manner throughout

each transition

•

Listens effectively and communicates through actions and

example.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle

Director – Project / Programme Execution

About the Job

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Jones Lang LaSalle

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