Marriott International

Manages and franchises hotels around the world

Housekeeping Associate

Janitorial ServicesPosted on Nov 7

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Respond promptly to guest and department requests and follow procedures for entering guest rooms, including confirming vacancy before entry.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete required safety training and certifications; and store flammable materials properly.
Maintain a clean and professional uniform and personal appearance, protect proprietary information, and welcome and acknowledge guests according to company standards.
Anticipate and address guest service needs, assist individuals with disabilities, and communicate clearly and professionally.
Support team goals and meet quality expectations and standards.
Move, lift, carry, and place objects up to 25 pounds without assistance and heavier objects with assistance; push and pull loaded housekeeping carts and other equipment over sloping and uneven surfaces.
Reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, kneel, or walk for extended periods across a work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Fill a cart with supplies and transport it to the assigned area.
Replace guest amenities and supplies in rooms; replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linen, and room-service items.
Check that room appliances are present and in working order; straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Thank guests with genuine appreciation.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: No high school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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